KYC Analyst (English & Mandarin Speaking)

eClerx; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global financial services firm in Singapore is seeking a KYC Analyst fluent in English and Mandarin. You will manage KYC processes, ensuring compliance and collaboration across teams. Ideal candidates should have a banking/finance degree and experience in KYC operations within Private Banking. Strong communication skills and KYC/AML expertise are essential for this role.

Qualifications

• Minimum 1+ years’ experience in KYC operations.
• Experience in AML CDD policy and regulatory standards.
• Excellent written and verbal communication.

Responsibilities

• Serve as KYC subject matter expert for client relationship teams.
• Manage end-to-end KYC process and ensure compliance.
• Collaborate with sales, banking, and markets teams.

Skills

KYC/AML expertise

Stakeholder management

Client interaction

Documentation standards

Multi-tasking

Communication skills

KYC-related platforms

Education

Bachelor’s Degree in banking/finance

Tools

CAWB

CBD

AppSuite

Cosima

Factiva

Lexis Nexis

Job description

KYC Analyst (English & Mandarin Speaking)

Location: Singapore (Office)

Type: Full-time

Vertical: Financial Markets

Summary

As a member of the KYC/AML Specialist team, you will serve as a key liaison between client relationship teams and AML Refresh Operations, ensuring end-to-end management of client periodic reviews for the Private Banking and Private Wealth Management business line. Your role will involve collaborating with sales, banking, and markets teams to oversee a portfolio of client refreshes, track pending requirements, perform screening, and resolve operational or compliance-related escalations.

Responsibilities

• Serve as the KYC subject matter expert (SME), supporting Client Advisors (CAs) and Market Team Heads (MTHs) on complex due diligence cases and regulatory requirements
• Own and manage the end-to-end KYC process, including periodic reviews, onboarding, and trigger events, ensuring completeness, accuracy, and compliance with internal policies and APAC regulatory guidelines
• Support the team in addressing volume surges in Periodic KYC Reviews (PKRs) and collaborate effectively with the Front Service Office (FSO) in Singapore
• Review and validate client documentation, conduct screening, and secure necessary approvals from Compliance and Business stakeholders
• Support a culture of teamwork and collaboration focused on goals and delivery
• Adhere to standards for timeliness and accuracy of AML CDD case completion
• Collaborate closely with Relationship Managers (RMs), and other front-office teams to guide them through KYC requirements, explain policy rationale, and ensure efficient collection of necessary client documentation
• Contribute actively to KYC process improvement initiatives, offering ideas and feedback to drive greater efficiency, quality, and automation.
• Establish and maintain relationships with key stakeholders across departments
• Assist in tracking both Annual refresh population and other KYC-related populations in partnership with the coverage team
• Ensure all refresh cases are completed accurately, efficiently, and in full compliance with regulatory and internal policy requirements
• Ability to communicate in Mandarin with Chinese clients for business purposes

Eligibility Requirements

• Bachelor’s Degree in a banking/finance field with a minimum of 1+ years of hands‑on experience in KYC operations, specifically within Private Banking or Private Wealth Management
• Strong KYC/AML expertise, with experience in AML CDD policy standards and industry practices
• Excellent stakeholder management and interpersonal skills, with the ability to work across teams and communicate with colleagues at various levels
• Experience in a client-facing or direct client interaction capacity (related to KYC data gathering, remediation, or query resolution)
• Excellent command over documentation standards, SoW narratives, and justification of risk decisions
• Ability to multi-task, work independently, and establish a cooperative and collaborative working relationship
• Excellent written and verbal communication, especially in drafting clear, structured KYC summaries and providing well-reasoned recommendations
• Experienced in PKR KYC/AML operating processes, with knowledge of regulatory requirements for APAC (MAS, HKMA), including specific regulatory nuances and client segments
• PKR experience must be with private banks. Preference for those who have worked for a private bank in SG or HK
• Proven track record in handling complex client structures, including trusts, offshore entities, and high-risk profiles
• Proficient in using KYC-related platforms and tools (e.g., CAWB, CBD, AppSuite, Cosima, Factiva, Lexis Nexis), with a strong willingness to adapt to new technologies and systems
• Understanding of the operational aspects of products and services used by banking clients