KYC Analyst - 6 months renewable contract
Role:
- Monitor and review online banking transaction alerts generated by the surveillance system.
- Engage directly with customers to verify transaction legitimacy and assess if they are potentially victims of scams.
- Identify red flags and suspicious behaviours indicating scam involvement or social engineering.
- Advise customers on safe banking practices and immediate steps to secure their accounts if they are found to be compromised.
- Collaborate with internal teams including Fraud, Compliance, and Risk for case escalation or further investigation.
- Maintain accurate and timely documentation of cases, outcomes, and communications.
- Contribute to improving detection rules and processes to enhance scam prevention strategies.
- Stay up to date with evolving scam tactics and regulatory obligations related to anti-fraud measures.
Requirements:
- Diploma or Bachelor’s Degree in Banking, Finance, Business, Criminology, or related field.
- 1–3 years of experience in KYC, AML, Fraud Prevention, Compliance, or Customer Service in a banking/financial services environment preferred.
- Prior experience dealing with scam or fraud-related cases is a strong advantage.
- Strong analytical skills with the ability to assess transaction data and customer behaviour.
Sumit Sambhi
EA License No. – 25C2690
EA Registration No. - R1330510