KY11 - Customer Operations Manager [Logistics & Order Processing | Harbourfront]

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service Team Lead (or Manager) to oversee order management processes while ensuring exemplary service delivery. The role requires managing an order management team, improving policies, and collaborating with various departments. Candidates should have relevant qualifications and a strong background in customer service and order management systems.

Qualifications

• 5+ years of experience in customer service or order management.
• At least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems.

Responsibilities

• Oversee the order management process and ensure customer service delivery.
• Lead the order management team and improve efficiency.
• Serve as the primary contact for escalated customer inquiries.

Skills

Customer service

Order management

Negotiation

Compliance

Education

Degree/Professional certificate in a related field

Tools

SAP R3

S4 Hana

Job description

Customer Service Team Lead / Manager

Working Days: 5 days (Mon-Fri)

Working Timing: 830am - 530pm

Working Location: Harbourfront Centre

Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Key Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

• Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Interested candidate may send me your resume via WhatsApp

WhatsApp: https://wa.me/6596112291 (Kyra)

Voon Yih Boon Reg No: R22106724 | The Supreme HR Advisory Pte Ltd EA No: 14C7279