Knowledge Manager

Crédit Agricole Group; Singapore; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading financial institution seeks a Knowledge Manager to oversee the Training Academy and manage knowledge sharing within the KYC Middle Office team. This role involves training new staff, fostering a collaborative environment, and ensuring compliance with regulatory requirements. Ideal candidates will have strong training development skills and a background in compliance.

Qualifications

• Experience in knowledge management frameworks.
• Ability to design and deliver training modules.
• Strong understanding of compliance regulations.

Responsibilities

• Train new hires on KYC procedures and tools.
• Promote a culture of knowledge sharing.
• Design training modules to enhance KYC skills.

Skills

Knowledge management

Training development

Compliance knowledge

Communication

Team development

Job description

Summary of the position:

Part of the KYC Middle Office team, in coordination with the Front Office and Financial Security, the Knowledge Manager is responsible for managing the Training Academy and the knowledge management framework implemented across the department. The role involves driving continuous improvement of this framework in collaboration with key stakeholders.

Main responsibilities:

1. Management of new joiners training: Train new hires with relevant information on KYC procedures and tools to make them productive members of the team and facilitate their integration into the company culture.
2. Build and promote a culture of knowledge sharing: Serve as the advocate for knowledge management initiatives within the team.
3. Support staff queries: Act as a mediator to answer questions about local and global policies and procedures.
4. Design training modules: Utilize knowledge to develop training for new and existing staff to enhance KYC skills.
5. Update processes and procedures: Communicate changes to the team promptly.
6. Create a positive environment: Foster trust, open communication, creative thinking, and cohesive teamwork.
7. Develop team members: Strive for consensus, win-win outcomes, and healthy group dynamics.

Legal and Regulatory Responsibilities:

1. Ensure compliance with all applicable legal, regulatory, and internal compliance requirements, including Singapore Compliance manual and policies, as well as Financial Security requirements related to the prevention of financial crime and fraud, including reporting obligations to the Money Laundering Reporting Officer.
2. Maintain adequate knowledge to perform the role effectively. Complete all mandatory training to attain and sustain competence.