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Knowledge Management Lead

DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

Singapore

On-site

SGD 60,000 - 80,000

Full time

9 days ago

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Job summary

A leading company in technology services seeks a Knowledge Management Specialist to develop and maintain a comprehensive knowledge base. This role involves organizing information, facilitating knowledge sharing sessions, and analyzing processes for improvement. Ideal candidates will have a relevant degree and experience in knowledge management tools, strong communication skills, and a knack for problem-solving.

Qualifications

  • 3-5 years experience in a similar capacity.
  • Strong understanding of knowledge management best practices.
  • Excellent written and verbal communication skills.

Responsibilities

  • Develop and maintain a knowledge base, ensuring it's up-to-date.
  • Analyze service desk processes for improvement.
  • Facilitate knowledge sharing sessions and training programs.

Skills

Knowledge management principles
Problem solving
Communication
Data analysis

Education

Diploma / Bachelor's degree in Computer Science or equivalent

Tools

Service desk tools
Knowledge management platforms

Job description

Job Description

  • Develop and maintain a comprehensive and easily accessible knowledge base, ensuring it's up-to-date and relevant.
  • Organize and categorize information effectively, using appropriate tools and systems.
  • Facilitate knowledge sharing sessions, training programs, and workshops to improve team skills and knowledge.
  • Analyze service desk processes to identify areas for improvement through knowledge management.
  • Collaborate with other teams and departments to ensure knowledge sharing and alignment.
  • Report on and improve upon knowledge base utilization and effectiveness.
  • Provide regular reports on the effectiveness of knowledge management initiatives.

Requirements

  • Diploma / Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience
  • 3-5 years experience in a similar capacity
  • Familiarity with service desk tools and technologies, such as ticketing systems and knowledge management platforms.
  • Strong understanding of knowledge management principles, best practices, and tools.
  • Ability to analyze problems, identify root causes, and develop effective solutions.
  • Excellent written and verbal communication skills, with the ability to effectively communicate complex information.
  • Ability to analyze data and identify trends, and to use data to make informed decisions
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