Knowledge Management Lead

DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in technology services seeks a Knowledge Management Specialist to develop and maintain a comprehensive knowledge base. This role involves organizing information, facilitating knowledge sharing sessions, and analyzing processes for improvement. Ideal candidates will have a relevant degree and experience in knowledge management tools, strong communication skills, and a knack for problem-solving.

Qualifications

• 3-5 years experience in a similar capacity.
• Strong understanding of knowledge management best practices.
• Excellent written and verbal communication skills.

Responsibilities

• Develop and maintain a knowledge base, ensuring it's up-to-date.
• Analyze service desk processes for improvement.
• Facilitate knowledge sharing sessions and training programs.

Skills

Knowledge management principles

Problem solving

Communication

Data analysis

Education

Diploma / Bachelor's degree in Computer Science or equivalent

Tools

Service desk tools

Knowledge management platforms

Job description

Job Description

• Develop and maintain a comprehensive and easily accessible knowledge base, ensuring it's up-to-date and relevant.
• Organize and categorize information effectively, using appropriate tools and systems.
• Facilitate knowledge sharing sessions, training programs, and workshops to improve team skills and knowledge.
• Analyze service desk processes to identify areas for improvement through knowledge management.
• Collaborate with other teams and departments to ensure knowledge sharing and alignment.
• Report on and improve upon knowledge base utilization and effectiveness.
• Provide regular reports on the effectiveness of knowledge management initiatives.

Requirements

• Diploma / Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience
• 3-5 years experience in a similar capacity
• Familiarity with service desk tools and technologies, such as ticketing systems and knowledge management platforms.
• Strong understanding of knowledge management principles, best practices, and tools.
• Ability to analyze problems, identify root causes, and develop effective solutions.
• Excellent written and verbal communication skills, with the ability to effectively communicate complex information.
• Ability to analyze data and identify trends, and to use data to make informed decisions