Kiosk Operations & Deployment Executive

Ambition Group Singapore Pte. Ltd. (SG); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in Singapore is seeking a proactive Kiosk Field Operations & Service Delivery executive to oversee a vast network of smart kiosks. The role is pivotal in ensuring service uptime, optimizing operations, and managing vendor relationships, contributing to overall customer experiences positively. With a requirement of at least 4 years in field service operations, candidates should possess strong analytical skills and a diploma in a relevant field.

Qualifications

• 4+ years of experience managing field service operations.
• Proven ability to manage 400+ distributed service points.
• Strong background in vendor management and service operations.

Responsibilities

• Ensure >99% uptime through performance monitoring.
• Coordinate kiosks deployments and support remote diagnostics.
• Analyze service data to identify trends and optimizations.

Skills

Vendor management

Service operations

Incident resolution

Data analysis

Education

Diploma or higher in Business, Engineering, or a related field

Tools

Automation tools

Remote monitoring systems

Job description

We are looking for a proactive and detail-oriented Kiosk Field Operations & Service Delivery executive to oversee the smooth functioning of a wide network of smart kiosks deployed across Singapore. You will be responsible for ensuring service uptime, supporting field deployments, and optimizing performance through process automation and vendor management. This is a critical role that ensures operational excellence and supports the customer experience at scale.

Key Responsibilities

1. Kiosk Uptime & Performance Management

• Maintain >99% uptime across all deployed kiosks through real-time performance monitoring.

• Implement and oversee preventive maintenance programs to reduce downtime and system failures.

• Work closely with internal and external field service teams to ensure timely fault resolution.

2. Deployment & Operations Optimization

• Coordinate kiosk deployments, installations, and upgrades in collaboration with the tech and product teams.

• Support initiatives around remote diagnostics, predictive maintenance, and IoT-based monitoring.

• Manage logistics for cash replenishment, spare parts, and kiosk inventory.

3. Vendor & Cost Management

• Manage relationships with hardware vendors, maintenance service providers, and logistics partners.

• Monitor service SLAs and vendor performance to ensure operational continuity and cost control.

4. Risk, Compliance & Business Continuity

• Support compliance with MAS, PCI DSS, and anti-fraud requirements.

• Assist in developing business continuity plans and implementing fraud detection protocols.

5. Performance Analytics & Improvement

• Analyze service data to identify trends, bottlenecks, and opportunities for optimization.

• Collaborate with Product and Tech teams to improve transaction success rates and customer experience.

6. Cross-Functional Coordination

• Liaise with Product, Tech, Finance, and Customer Support teams to align operational strategies with business goals.

• Provide regular updates to leadership on field performance, customer engagement features, and new rollouts.

Requirements

• Diploma or higher in Business, Engineering, or a related field.

• 4+ years of experience managing field service operations in kiosk, ATM, POS, or fintech environments.

• Proven ability to manage 400+ distributed service points across multiple locations.

• Strong background in vendor management, service operations, and incident resolution.

• Knowledge of automation tools, remote monitoring systems, and compliance regulations is a plus.