Key Shop Manager

Drives store profitability by meeting or exceeding sales targets through a clear understanding of the consumer/shopper; supports the District Manager in delivery of the P&L by controlling operational expenses; manages the execution of effective and efficient store processes, with the end goal of providing a leading shopping experience.

Key competencies around Consumer Interaction, Store Processes, Retail Excellence, and Employee Engagement.

Key Responsibilities:

• Takes ownership of the overall store performance and allocates/organizes resources and processes to drive profitability in a variety of situations and market conditions

• Understands the impact of Retail KPIs and creates action plans around these to directly affect commercial outcomes

• Has a working knowledge of the store Profit and Loss statement and can make decisions to support the growth of Operating Profit

• Leads conversations with Back Office team around Category layout and the Shopping journey through an analysis of Sales vs Space

• Actively stays on top of Consumer Insights and proactively provides the feedback to the Office team to remain close to the consumer

• Leads the team’s adherence to and implementation of the House of Retail (standards and procedures)

• Key owner of the Back of House maintenance and control

• Monitors customer satisfaction and feedback to drive continuous improvement in service standards

• Optimize inventory management and enhance security in line with company guideline.

• Leads all People Discipline matters to ensure compliance to company policy

• Leads all People Development matters, specifically Performance Reviews, Talent Development, and

• Recruitment/Hiring/On-boarding

• Continuously sets a culture in pursuit of elevated retail standards through sales floor modelling

• Inspires the team through being a role model for the Company Values through daily ambassadorship

Requirement:

• GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English or equivalent

• Sales driven and results oriented

• Strong passion for customer service

• Relevant experience in the retail industry

• Good interpersonal and communication skills

• Energetic and motivated with a positive mindset

• Able to lead and motivate the team

• Good knowledge of MS office tools

• Able to work on rotating shift, weekends and public holidays