Key Account Manager (GCR Market)

Responsibilities

• Develop and maintain long-term trusting relationships with a portfolio of top advertisers to ensure they do not churn and move to competing platforms.
• Continually acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct solutions are delivered to our top advertisers in a timely manner.
• Serve as the link of communication between key customers and internal client's teams.
• Resolve any issues and problems faced by our top advertisers and deal with complaints in an efficient manner to maintain trust and protect revenue.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Manage regular meetings with our top advertisers including weekly, monthly, and quarterly business reviews.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Qualifications

• Proven experience as Key Account Manager.
• Experience in sales and providing solutions based on customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Outstanding ability in problem-solving and negotiation.
• Proficiency in Business Mandarin and English to effectively communicate with Mandarin-speaking clients and stakeholders.
• BSc/BA in business administration, sales, or relevant field.
• Good knowledge/experience in performance marketing and SEM, good hands-on skills.
• At least 5 years of relevant experience.
• Experience in assisting clients in China, having worked in the Chinese export industry.
• Working experience from a similar tech platform or digital marketing firm.