KEY ACCOUNT MANAGER

PureSys Pte Ltd; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Key Account Manager to drive sales strategy and manage customer relationships. This role involves maintaining existing accounts, developing new leads, and collaborating cross-functionally with various departments to enhance customer satisfaction. The ideal candidate will have a diploma in Biotechnology or Life Sciences and at least three years of experience in sales or customer service, preferably in life science products. Join this innovative firm and play a crucial role in shaping the sales landscape while achieving personal and company goals.

Qualifications

• Mindestens 3 Jahre Erfahrung im Vertrieb/Kundenservice.
• Erfahrung in der Vermarktung von Lebenswissenschaftsprodukten bevorzugt.

Responsibilities

• Entwicklung neuer Leads und Konten zur Erreichung der Vertriebsziele.
• Überwachung von Branchentrends zur Anpassung der Kapazitäten.

Skills

Kommunikationsfähigkeiten

Analytische Fähigkeiten

Kundenbeziehungsmanagement

Projektmanagement

Education

Diplom in Biotechnologie/Lebenswissenschaften

Job description

The KEY ACCOUNT MANAGER reports to the REGIONAL SALES MANAGER - Southeast Asia and is responsible for executing the sales strategy for the company. He/She is to maintain and develop new/existing customer accounts and to meet company revenue targets. Concurrently, to ensure that the sales department works cross-functionally with other departments such as marketing, quality, and production to bring forth the best sales experience to the company’s customer base.

Responsibilities

1. Control and handling of existing customer accounts effectively and develop strong rapport with key and strategic accounts being assigned.
2. Develop new leads and new accounts to achieve sales and profit objectives set by management.
3. Creative selling in offering solution-based services to customers, assessing risks with effective planning and project management.
4. Effective planning, setting monthly/annual sales goals via analyzing data on past performance and curation of sales pipelines and projecting future performance.
5. Explore new and existing products to widen company’s offer range.
6. Review buffer stock programs (VMI, Consignment, JIT, etc.) regularly with customers to ensure optimal level of stock buffering – enough buffer to meet commitments to customers, while minimizing obsolescence risk.
7. Review customers’ contracts and ensure compliance with company’s contractual guidelines and procedures, before entering into agreement with prior approval from management.
8. Monitor industry trends and analyze market demand to generate accurate forecasts so that the company can make necessary adjustments in capacity and resources.
9. Uphold professionalism in selling and key account management, promote company’s brand name and participate in trade promotion events when needed.
10. Attend to customer complaints and coordinate with the Quality Department to resolve quality/technical/delivery/service issues.
11. Perform other tasks as may be assigned by the respective supervisor or management.

CANDIDATE’S REQUIREMENTS

1. Minimum Diploma in Biotechnology/Life Sciences and/or at least 3 years’ experience in sales/customer service.
2. Prior experience in sales and marketing, preferably 1-2 years in Life Science Products with understanding of fluid transfer products and single-use assemblies.
3. Excellent communication skills and ability to understand customer requirements.
4. Ability to build relationships with customers, cross-functional counterparts, inter-departments, and upper management.
5. Analytical skills: Driving data-driven reports and opportunity pipelines through an understanding of pricing, margins, and discounting impacts.
6. Able to prioritize and manage time effectively.