Key Account Manager

THEFLOWOPS PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading tech company is seeking a Key Account Manager who will nurture relationships with valuable customers and ensure they achieve their goals using our platform. The ideal candidate will have a strong background in account management within a SaaS environment, be proactive, and possess exceptional relationship-building skills. This role offers the opportunity to contribute significantly to customer success and business growth.

Qualifications

• 2+ years of experience in account management or customer success in a tech environment.
• Proactive mindset with a desire to help customers succeed.
• Experience managing a portfolio of high-value B2B clients.

Responsibilities

• Serve as the primary contact for key accounts and build trusted relationships.
• Drive adoption, renewals, and upsell opportunities.
• Track account health and usage metrics.

Skills

Communication

Relationship Building

Problem Solving

Tools

CRM tools

Job description

About the Role

We’re looking for a Key Account Manager to nurture and grow relationships with our most valuable customers. You will help them extract the most value from our platform, understand their needs, and turn them into long-term partners and advocates.

Key Responsibilities

• Serve as the primary point of contact for assigned key accounts, building trusted advisor relationships.
• Drive adoption, renewals, and upsell opportunities within key accounts.
• Proactively identify clients’ business challenges and provide strategic solutions using our platform.
• Collaborate with product and our in-house no-code developers to ensure customers’ feedback is heard and acted upon.
• Host regular check-ins and business reviews with customers to ensure they are achieving their goals.
• Track and report on account health, usage metrics, and expansion opportunities.

What We’re Looking For

• 2+ years of experience in account management, customer success, or sales in a SaaS or tech environment.
• Strong communication and relationship-building skills, with the ability to understand business needs and translate them into actionable plans.
• Experience managing a portfolio of high-value B2B clients.
• Comfort with using CRM tools and analyzing customer data.
• Ability to work independently while collaborating with cross-functional teams.
• A proactive, solutions-oriented mindset and a genuine desire to help customers succeed.

How to apply

If you are passionate about technology and excited about joining a company who cares about making an impact , we would love to hear from you! Please send your resume and a cover letter to [e-mail] with the subject line "Key Account Manager Application - [Your Name]".