Key Account Manager

Full Job Description

• Develop and maintain strong relationships with key clients
• Develop and implement strategic account plans
• Regular communication with key accounts to monitor the health of the account
• Negotiate contracts, pricing, and terms
• Provide timely and accurate reporting on key account performance, sales forecasts, and market insights to management and internal stakeholders
• Identify and pursue opportunities for upselling, cross-selling, and expanding the scope of services or products offered to key accounts
• Maintain detailed records of interactions, transactions, and communications with key accounts in CRM systems or databases
• Foster a culture of customer-centricity, professionalism, and excellence within the organization
• Proactively identify gaps in current processes and systems and offer solutions for improvement

Minimum Qualifications

• Bachelor's Degree in Business Administration, Marketing, or related discipline
• 5+ years of experience in a similar role
• Strong organizational and time management skills
• Strong analytical and problem-solving abilities

Essentials

• Proficiency with ERP Next or similar application
• Experience with a ticketing system
• Experience in e-commerce
• Understanding of Large Language Models (LLMs)
• Capable of establishing process design with maximum automation
• Flexible, independent, and able to work in a team
• Amenable to work +/- 4 hours CET

Nice to Have

• Experience in Global Trade
• Knowledge of the German language

Note: The initial sections about job search and regional restrictions are not relevant to the job description and should be omitted for clarity and focus.