Key Account Manager

SIKA (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading specialty chemicals company in Singapore is seeking a Key Account Manager to enhance client relationships, develop effective sales strategies, and manage marketing operations. This role involves preparing budgets, reporting performance, and ensuring customer satisfaction through innovative solutions. The ideal candidate will have strong analytical skills and experience in managing key accounts.

Qualifications

• Proven experience as a Key Account Manager or in other sales/customer service roles.
• Ability to develop strategies and influence clients.
• Strong analytical skills and commercial awareness.

Responsibilities

• Develop and implement sales plans focusing on quality and competition.
• Maintain strong relationships with key clients and ensure satisfaction.
• Gather market intelligence to support marketing and product decisions.

Skills

Sales Strategy

Client Relationship Management

Market Analysis

Communication

Education

Bachelor's degree in Business Administration or related field

Job description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

Reporting to the Vertical Market Manager, we are looking for a Key Account Manager :

1. Develop and implement effective sales plans for Singapore, focusing on quality, availability, price, and competition, and recommend appropriate business strategies.
2. Manage product marketing in Singapore cost-effectively, aligning with Group policies.
3. Ensure customer requirements are effectively communicated to production and technical teams.
4. Initiate Customer Complaint Reports to address issues promptly and efficiently.
5. Prepare annual budgets for marketing, sales, and business operations in the local market.
6. Report monthly on performance against plans, proposing corrective actions as needed.
7. Build and maintain strong relationships with key clients to ensure satisfaction and loyalty.
8. Maintain in-depth knowledge of waterproofing products to meet client needs effectively.
9. Develop and execute sales strategies to maximize revenue from key accounts.
10. Ensure clear communication between clients and internal teams for smooth operations.
11. Address and resolve issues promptly to maintain positive client relationships.
12. Stay informed on market trends and competitors to identify opportunities and challenges.
13. Negotiate terms and agreements with key clients for mutually beneficial outcomes.
14. Retain existing clients through exceptional service and understanding their evolving needs.
15. Conduct regular contract reviews, ensuring customer requirements align with company capabilities, and collaborate internally to forecast demand and plan inventory.
16. Provide regular performance reports and insights for continuous improvement.
17. Gather and update market intelligence, including competitor activities and industry trends, to support marketing and product decisions.
18. Ensure timely collection of debts within company guidelines.
19. Perform other sales-related duties as assigned.