Key Account Manager

ATPI (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A leading travel management company in Singapore is seeking an experienced professional to manage client accounts and drive profitability. The ideal candidate will have over 3 years of experience in Customer Service and Account Management, preferably in a similar sector. Responsibilities include meeting retention targets, supporting client implementations, and reporting on key achievements. Strong analytical skills and fluency in English are essential.

Qualifications

• 3+ years of experience in Customer Service and Account Management, preferably in Travel Management.
• Cultural awareness of Asia Pacific markets is crucial.
• Proficient in oral and written English.

Responsibilities

• Meet client retention and account profitability targets.
• Increase revenues through consultative selling.
• Support implementation efforts for clients.
• Develop business plans and measure results.
• Conduct client business reviews.

Skills

Client retention

Account profitability

Sales strategies

Customer relationship management

Analytical skills

Fluent English

Education

Bachelor's degree preferred

Tools

Microsoft Dynamics

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Duties and Responsibilities

• Meet client retention and account profitability targets
• Increase revenues by means of Up-Selling and Cross-Selling through consultative approach, and offering solutions based on customer needs
• Support implementation efforts for existing and new clients
• Develop and execute business plans, implement key deliverables, and measure results
• Develop, measure and report on Service Level Agreements and Key Performance indicators
• Create and manage business improvement plans and conduct client business reviews
• Ensure timely settlement of customer payments where required and necessary as per contractual obligation
• Build good working relationships with the Sales & Operations Managers and their respective teams
• Maintaining accurate records in company designated database – Microsoft Dynamics
• Providing a monthly report to Head of Account Management on key achievements, activities, focus areas and requirements for your region
• Any task as delegated by management

Qualifications, Key Skills and Experience

• Bachelor1 degree preferred
• 3 Years experience in Customer Service and Account Management, preferably with Travel Management Company (TMC) but not essential.
• Cultural awareness of Asia Pacific markets
• Fluent in English
• Analytical and Customer Focused.
• Proficient oral and written communication skills
• Proficiency in Microsoft Word, Excel, and PowerPoint