Key Account Manager

Job Description

1. Client Expansion and Project Coordination

• Conduct in-depth maintenance of existing benchmark clients in Singapore. Probe into their needs and promote long-term cooperation.
• Actively explore local customer resources from education and training institutions, primary and secondary schools, universities, and government departments. Establish close connections, formulate targeted cooperation plans, and facilitate contract signings.
• Collaborate with partners in the bidding process. Precisely match customer needs with the company's products to ensure project implementation and maximize project returns.

2. Project Execution and Delivery

• Take charge of the full-process management of projects. Develop detailed implementation plans and milestones, coordinate internal resources, and ensure projects are delivered on time and with high quality.
• For primary and secondary school clients, promote the implementation and usage rate of software. Provide customized solutions to optimize teaching scenario applications.

3. Customer Relationship Maintenance

• Regularly visit customers to collect feedback on product usage. Provide professional after-sales services to enhance customer satisfaction and renewal rates.
• Collaborate with internal teams to optimize products and services. Iterate solutions based on customer needs to lay the foundation for subsequent business expansion.

4. Market Insight and Strategy Support

• Keep track of changes in Singapore's education policies, market trends, and competitors' strategies to provide a basis for the company's strategic adjustments.
• Based on market research, put forward innovative business expansion suggestions to contribute to regional market growth.

Requirements

• Bachelor’s degree or above
• At least 3 years of B2B business development experience in education technology
• Working knowledge of the sales process, CRM software, and sales performance metrics
• Proficiency in Microsoft Office and Google Suite Products
• Excellent communication, negotiation, and interpersonal skills
• Proven track record of achieving sales quotas
• Ability to deliver engaging presentations
• Ability to collaborate and create innovative solutions to solve difficult challenges
• Ability to successfully leverage partnerships to achieve strong business results
• Fluent in English is a must, and good at using Chinese is preferred