Key Account Management Senior Expert APAC

American President Lines; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A global logistics company in Singapore is seeking a Key Account Management Senior Expert for the Healthcare vertical. The role involves developing key accounts, managing tariffs, and ensuring customer quality service. The ideal candidate has over 10 years of experience in logistics, strong sales skills, and the ability to navigate the healthcare supply chain. This position offers an opportunity to influence growth in a dynamic industry.

Qualifications

• At least 10 years experience in a fast-paced and dynamic MNC environment.
• Knowledge of Pharma & Medical Supply Chains including awareness of Cold Chain.
• Experience in Key Account management and development, preferably in Asia Pacific.

Responsibilities

• Identify Key Account targets based in Asia Pacific.
• Promote CEVA Logistics to Healthcare Key Accounts.
• Monitor customer account profitability and problems.

Skills

Strong sales skills

Analytical skills

Business acumen

Goal-oriented

Strong communication skills

Excellent organization skills

Education

Bachelor’s Degree in Business Management or related fields

Job description

Key Account Management Senior Expert APAC

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics.

About the role

Reporting to the Head of Healthcare Asia Pacific, this role will develop CEVA Logistics’ position in the Healthcare vertical through growing our existing Global and Regional portfolio, and new customer expansions in line with the company's operational and commercial commitments.

Responsibilities

• Perform lobbying actions to identify Key Account targets based in Asia Pacific region
• Send sales leads to network to increase CEVA Logistics penetration in Asia Pacific
• Establish a referencing strategy for existing and new customers through a formal Account Plan
• Undertake necessary lobbying among prospective key accounts to promote CEVA Logistics
• Ability to cross-sell air, sea, road & contract logistics

Commercialise and position CEVA's Healthcare Strategy and Value Proposition

• Represent CEVA Logistics to Healthcare Key Accounts whose reporting needs a centralized and collaborative action
• Represent CEVA Logistics to lead and participate in tender process (RFP/RFI/RFQ)
• Promote CEVA Logistics services and key Asia stations and regions
• Implement new business strategies to expand new customer base and to secure target prospects in healthcare vertical

Provide consistent tariff offers

• Determine a tariff policy in conjunction with Middle Office and Regional Sales Management
• Establish, confirm and update CEVA Logistics tariff offers and write contracts in coordination with Legal Services
• Answer to tenders with Tender Management Desk if needed
• Participate in conjunction with Purchasing Department to negotiation among Suppliers

Service support

• Transfer obtained contracts to Operations to ensure required customer quality service to customers
• Support services or operation sites via appropriate information on SOP to apply
• Intervene among sites and participate in dispute settlement
• Monitor customer account profitability and problems with site managers

Synthetize information through reporting

• Consolidate statistical elements from various operation sites and achieve a monthly regional reporting vision of our Healthcare business
• Report sales actions undertaken to perpetuate and develop Healthcare Key Customer Accounts
• Update CRM with weekly activities and key accounts monthly reports

Qualifications

• At least a Bachelor’s Degree in Business Management or related fields
• At least 10 years experience in a fast paced and dynamic MNC environment
• Knowledge of Pharma & Medical Supply Chains including awareness of Cold Chain Air, Ocean and Road
• Experience in freight-forwarding/logistics/warehousing business
• Experience in Key Account management and development, preferably with network/contacts of decision makers in Asia Pacific
• Strong sales skills, good analytical skills, business acumen
• Goal oriented and driven, motivated self-starter with excellent organization skills and ability to multi-task
• Positive, highly adaptable, with strong people skills
• Able to adapt to different and difficult situations, people, countries
• Innovative and has the ability to provide value added business solutions and alternatives
• Strong communication skills, written and presentation skills in English

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.