Key Account Client Solutions Manager, Malaysia

TikTok; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

TikTok's Client Solutions Team is seeking a consultant to foster relationships with brands and guide them towards digital marketing success. This role involves collaboration, strategy formulation, and managing account growth while utilizing deep knowledge of digital media to drive product adoption and effectiveness.

Qualifications

• Experience in account management or client services roles in digital marketing.
• Solid understanding of media metrics and digital landscape.
• Excellent communication skills in Business English.

Responsibilities

• Consulting clients and internal stakeholders on product optimization.
• Managing relationships and growth strategies with brands.
• Driving product adoption and performing campaign performance monitoring.

Skills

Analytical skills

Consultative sales

Communication

Digital media knowledge

Education

Bachelor's degree in a relevant field

Tools

Excel

Dashboarding tools

Job description

Responsibilities
Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities:
Being a consultant to clients and internal stakeholders
- We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help our clients link their marketing objectives to their business goals
- Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take
- Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions
- Driving and facilitating the adoption of Pixels, MMPs, TikTok Shop where applicable
- Putting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward
- Establish the value of TikTok as a part of a brand's media mix and communication strategy

Account Management, Campaign Management & Reporting
- Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success
- Sense check/challenge media plans and provide suggestions to set clients up for success
- Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business.
- Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment
- Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits
- Proritising tasks by urgency level and impact in alignment with Brand Partnerships Managers

Stakeholder Management & Revenue Impact
- Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts
- Understanding the scope of various cross functional teams and whom to approach for what purpose
- Pushing through product adoption, programs and packages built around specific company or market level priorities
- Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies
- Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team
- Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings

Qualifications
Minimum Qualifications:
- Experience in account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge.
- Good understanding of digital media and marketing landscape; specialized vertical knowledge in Travel, Insurance & Finance, CPG or Media & Entertainment is a plus
- Experience in an in-house marketing function, advertising agency or platform client solutions experience preferred
- Solid understanding of media metrics, their implications and corresponding studies
- Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets
- Proficient in Excel, dashboarding or similar skillsets
- Excellent verbal and written communication skills in Business English

Preferred Qualifications:
- Detail oriented, analytical and a creative problem solver
- Experience with CPAS/Shopping Ads/E-commerce marketing
- Experience with 3rd party ad measurement verification partners (such as IAS, DV, MOAT)
- Experience building strategic programs aimed at driving education and product adoption
- Experience diagnosing and solving technical problems with product and engineering teams
- Experience with Mobile Measurement Partners and Pixel set up and troubleshooting

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.