Junior Technical Support Specialist (East/ Hybrid/ Cap $3.5k +VB!)

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment company in Singapore seeks a Customer Service Representative to enhance customer relations and provide technical support. The ideal candidate will have at least 3 years of experience in customer service and a background in electronics or audio engineering. Proficiency in Mandarin is preferred. Responsibilities include responding to inquiries, providing post-sales support, and contributing to self-help content.

Qualifications

• 3 years of customer service experience or relevant certification.
• Must possess electronic knowledge for technical support.
• Experience with support ticketing systems is advantageous.

Responsibilities

• Develop sales potential through good customer service techniques.
• Respond to customer inquiries and handle complaints.
• Provide post-sales support including technical support.

Skills

Customer service experience

Electronic knowledge

Proficiency in Mandarin

Education

Certification in Electronics, Audio Engineering, or a related field

Tools

Support ticketing systems

Job description

[Job Order:1061826 ]

• Develop maximum sales potential out of assigned customers through good customer service techniques, basic knowledge of the company's products and services.
• Apply knowledge of company products/services to efficiently process customer information and respond to inquiries, concerns, and complaints in a diplomatic manner.
• Ensure orders are entered and moved through the system to shipping accurately and promptly.
• Apply correct prices and discounts after seeking or receiving proper approvals.
• Assist end users with our suite of self-help tools (E.g. FAQ, How-to-guides, webshop, repair portal) and contribute to constructing self-help content.
• Provide post-sales support such as basic technical support (level 1/2) and web sales order placement support.
• Support global key accounts and accounts with special requirements.
• Increase sales by upselling or cross selling where appropriate.
• Remain current on product information and product updates through available resources.
• Analyze customer accounts and promptly make corrections and/or modifications to files.
• Maintain updated, organized files on all assigned customers to include sales orders.
• Contact customers to obtain missing information or data to ensure an accurate customer database.
• Provide customer service, complaint handling and repair service customer support.
• Train new Customer Service Representatives as requested.
• Escalation from self-service tools (FAQ, How to guides).
• Contribute to self-help content.
• Web sales order placement support.
• Work closely with APAC Customer Service team to resolve customer's complaint (including through platform approved/provided by company) in a timely and satisfactory manner.
• Support with achievement of relevant KPI targets.
• Assist end users with our suite of self-help tools (Repair portal, web shop).
• Remain current on product information and product updates through available resources.
• Carry out and/or coordinate coverage for APAC team members whenever is required.

Qualifications:

• 3 Years Customer Service ExperienceOR Certification in Electronics, Audio Engineering, or a related field
• Must possess electronic knowledge in technical support, preferably with audio equipment or related technologies.
• Experience with support ticketing systems and technical documentation is advantageous.
• Proficiency in Mandarin is preferred to support Mandarin speaking customers in the APAC region.

Please include the following for us to conduct an effective job matching for you:

• Earliest availability date/ notice period
• Expected & Lastdrawnsalary

To Apply, please kindly email your updated resume [e-mail]

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.


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https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Victoria Loh Jie Li
EA Personnel Reg. No.: R1330197
EA Licence No.: 07C5771
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