Junior Service Advisor - Automotive Workshop - Singaporean - West

HR Focus; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A reputable automotive service provider in Singapore is seeking an experienced Customer Service-oriented Service Advisor. The role involves advising customers on vehicle maintenance, preparing estimates, and ensuring satisfaction, requiring a strong understanding of automotive systems and bilingual communication skills.

Qualifications

• 1-2 years experience in automotive industry as a service advisor or customer service.
• Knowledgeable in automotive systems and maintenance.
• Able to handle both English and Mandarin speaking customers.

Responsibilities

• Understand customer concerns and advise on vehicle maintenance and repairs.
• Prepare cost estimates and ensure customer satisfaction.
• Coordinate with team and parts department for service delivery.

Skills

Customer Service

Communication

Automotive Knowledge

Bilingual (English and Chinese)

Education

Nitec/Diploma in Automotive Engineering/Technology

Tools

MS Office

Job description

Our client has more than 10 years in automotive inds is a reputable tuning and service provider for German and Continental cars in Singapore is looking for an experience customer service oriented Service Advisor with good knowledge of automotive systems and maintenence.

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• NO quota for work pass

• Singaporean/ Resident with valid Singapore Class 3 driving license

• Working location - Toh Guan Road

• 5.5 days work week - 9am to 6pm (Mon. to Fri) and 9am to 1pm (Sat.)

• Salary : SGD 3000 max (depend on experience)

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Job Requirements and Duties :

• This role involves understanding customer concerns, advising on necessary vehicle maintenance and repairs, preparing cost estimates, and ensuring high levels of customer satisfaction.

• Able to handle English and Chinese written documents preferred.

• Nitec/ Diploma in Automotive Engineering / Technology and IT savvy (MS Office)

• 1-2 years working experience in automotive industry as a service advisor / face to face customer service / Workshop operation

• Good knowledge of vehicles systems and maintenance

• Good communication and customers service skills, able to handle both English and Mandarin speaking customers.

• Enhancing the customer experience and ensuring efficient workshop operations.

• Record customer concerns and vehicle problems.

• Suggest services based on the vehicle’s condition and manufacturer guidelines.

• Work with Team Leaders and Technicians to determine what needs to be done and the cost.

• Provide service estimates, get customer approval, and create repair orders.

• Keep customers updated on progress and completion times.

• Coordinate with parts department to ensure parts are available.

• Explain completed work and charges to customers.

• Handle customer complaints and ensure satisfaction.

• Suggest additional services/products when appropriate.

• Follow safety and compliance standards.

• Occasionally need to travel to East or North zone to cover the SA/Managers there if they are on leave/MC.

Please apply now with your updated resume. Thanks !

EA No.: R1439055

EA License: 13C6829

(We regret that only shortlisted candidates will be notified)