Junior IT Support Specialist

S.F. Express (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company seeks an IT & Technical Support professional to assist users with technical issues and manage IT documentation and inventories. This role involves troubleshooting hardware and software problems, escalating complex issues, and maintaining accurate IT asset records, essential for efficiency in operations.

Responsibilities

• Serve as the first point of contact for internal IT-related issues.
• Troubleshoot basic hardware and software issues.
• Document common IT issues and resolutions.

Job description

Job Responsibilities:

IT & Technical Support

· Serve as the first point of contact for internal IT-related issues, providing technical assistance to users.

· Troubleshoot basic hardware and software issues such as printer malfunctions, network connectivity, and email access.

· Assist users in resolving login and system access problems.

· Escalate more complex IT issues to senior support teams when necessary.

· Document common IT issues and resolutions to improve response times and efficiency.

Documentation & Inventory Management

· Maintain accurate IT asset inventories (hardware, software licenses, peripherals).

· Document system configurations, network diagrams, and change logs to ensure audit readiness.

· Manage IT procurement records, including purchase orders, warranty details, and disposal certificates.