Junior IT Support

ITCAN PTE. LIMITED; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A technology support company in Singapore is seeking an IT Support Engineer to assist customers with a variety of IT issues. The role includes receiving and resolving help requests, performing asset inventories, and ensuring compliance with operational standards. Candidates should have at least 6 months of experience in IT support and strong troubleshooting skills.

Qualifications

• Min 6 months experience in IT support.
• Strong troubleshooting skills required.
• Ability to document standards and procedures.

Responsibilities

• Provide IT support services to users.
• Receive and prioritize end user help requests.
• Perform imaging and asset inventories.

Job description

Job Description & Requirements

Min 6 months exp in IT support is required.

Job Description for IT Support Engineer

Primary Purpose

This position provides the IT support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Perform IT Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Update Incident records
• Create and update work instructions (where necessary)
• Document standards and procedures (where necessary)