Junior IT/Field Support Engineer

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in IT support is seeking a dedicated support technician to assist with end-user inquiries and IT issues. The successful candidate will have a diploma in IT and previous experience in customer service. Key tasks include troubleshooting hardware, logging service requests, and supporting users with software-related issues in a dynamic environment.

Qualifications

• 1-2 years of experience in customer service or call center.
• Relevant experience supporting PC/notebook hardware and network printers.
• Able to communicate effectively and work well in a team.

Responsibilities

• Provide technical support for end users via phone/email.
• Troubleshoot hardware/software issues and manage inventory.
• Assist in procurement and document departmental information.

Skills

Excellent communication

Inter-personal skills

Customer oriented

Analytical skills

Ability to work under pressure

Team player

Ability to work independently

Education

Diploma/ITE in Computer Science/Electronics/IT

Tools

MS Win 2K/XP/Vista

MS Office 2K-2007

Antivirus Software

Active Directory

VPN setup/troubleshooting

Job description

• Provide support and resolution on 1st level end-user telephonic/email enquiries and issues on in-house applications and standard PC and notebook problem related to Hardware and Operating System.

• Logging of service desk calls and documentation of all user requests and problem resolution in problem Ticket system.

• Trouble shooting PC hardware, notebook, printer/print server, MS Win 2K/ XP/ Vista, Internet browser, standard Microsoft software, Outlook client and other in-house application problems.

• Issuing of inventory tags and manages the IT database for inventory management for IT related equipment.

• Provides technical assistance to users on basic desktop request as and when require.

• Performs cost allocation charge back to inter department for IT related services.

• Performs procurement for department following the internal purchasing process.

• Act as a central receiver for all IT related purchased for company departments and thus allocating cost center to finance for the purchases.

• Assist to source for IT related equipment quotations from appointed vendors.

• Assists in documentation of department related information for safe keeping and retention.

• Perform tasks as and when assigned by superior.

Requirements:

• Diploma/ITE graduates in Computer Science/Electronics/IT or equivalent

• Experience in related field for 1-2 years (Customer service/Call centre)

• Excellent communication and inter-personal skills

• Customer oriented and positive working attitude

• Meticulous, analytical and able to communicate effectively

• Effective team players and able to work under pressure

• Able to work independently with minimum supervision

• Relevant experience in supporting PC/notebook hardware, network printer, MS Win 2K vista and standard software (MS office 2K-2007, Antivirus, internet browser) and Outlook client, desktop setup, wireless, Active directory, printer setup, Outlook client, basic TCPIP troubleshooting, VPN setup/ troubleshooting