Junior Desktop Support Technician

Rayton Solutions; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech support company in Singapore is seeking a Junior Support Technician to provide end-user computing support, manage hardware, and handle service requests. Candidates should have experience in EUCD support and be proficient in Microsoft 365 and Active Directory. This role offers a competitive salary and a 5-day work week.

Qualifications

• Experience in EUCD support and deployment.
• Proficiency in Microsoft 365 and Active Directory.
• Hands-on experience with Mac and Apple product support.

Responsibilities

• Provide end-user computing device support and troubleshooting.
• Manage and deploy laptops and related hardware.
• Handle incidents and service requests via ServiceNow.

Skills

End-user computing device support

Microsoft 365 proficiency

ServiceNow familiarity

Mac and Apple product support

Communication skills

Customer service skills

Tools

ServiceNow

Mac and Apple products

Job description

Junior Support Technician ($2.2k to $2.5k – can consider with 2 years’ experience and paper qualification)

Location: Changi Airport – Islandwide

Work Schedule: 5-day work week (Monday to Friday)

Job Responsibilities

• On-the-job training provided
• Provide end‑user computing device (EUCD) support and troubleshooting
• Manage and deploy laptops and related hardware
• Handle incidents and service requests via ServiceNow
• Support Microsoft 365 applications and services
• Administer Microsoft Active Directory (AD)
• Provide support for Mac and Apple devices
• Ensure high‑quality customer service and user satisfaction
• Adhere to ITIL best practices (preferred)

Requirements

• Experience in EUCD support and deployment
• Proficiency in Microsoft 365 and Active Directory
• Familiarity with ServiceNow or similar ITSM tools
• Hands‑on experience with Mac and Apple product support
• Good communication and customer service skills
• ITIL certification or knowledge is an advantage