Junior Desktop Support Engineer | Up to $2900*

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking an IT Support Technician to manage desktops, troubleshoot issues, and assist users. The ideal candidate will hold a diploma in IT or Computer Science, possess strong problem-solving skills, and have at least one year of relevant experience. Join a dynamic team and provide vital support in a fast-paced environment while ensuring compliance with company policies and data protection standards.

Qualifications

• Min 1 year of desktop or IT support experience.
• Knowledge of Windows OS, Microsoft Office Suite, and Active Directory required.
• Ability to work independently and collaboratively.

Responsibilities

• Install, configure, and maintain IT equipment for users.
• Troubleshoot hardware/software issues and support various OS environments.
• Manage user accounts and ensure compliance with IT policies.

Skills

Problem-solving

Customer service orientation

Communication

Interpersonal skills

Education

Diploma or Degree in Information Technology or Computer Science

Tools

Windows OS

Microsoft Office Suite

Active Directory

Job description

Responsibilities:

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

• Troubleshoot hardware and software issues for end-users via on-site visits, remote access, or ticketing systems.

• Provide support for Windows, macOS, and Microsoft 365 environments.

• Set up and manage user accounts, permissions, and security settings in Active Directory.

• Assist in configuring and maintaining VPN, LAN/Wi-Fi connectivity, and networked printers.

• Support the rollout of new applications and updates, including patch management.

• Maintain inventory of IT assets and ensure documentation is up to date.

• Ensure compliance with company IT policies and data protection standards.

• Escalate unresolved issues to relevant technical teams while ensuring timely follow-up with users.

• Participate in IT onboarding for new staff, including workstation setup and basic training.

• Assist in maintaining backup, antivirus, and endpoint protection systems.
  
  
  Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related field.

• Min 1 year of desktop or IT support experience.

• Good knowledge of Windows OS, Microsoft Office Suite, and Active Directory.

• Strong problem-solving skills and customer service orientation.

• Good communication and interpersonal skills.

• Able to work independently and as part of a team.