Junior Desktop Support Engineer (Min 1 year experience)

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government project is seeking a Desktop Support Engineer to provide reliable IT support across multiple locations. This role involves direct customer interaction, troubleshooting, and ensuring satisfactory service levels. The ideal candidate will possess NITEC or Higher NITEC qualifications and at least one year of relevant experience. Working hours may vary based on project requirements.

Qualifications

• Good command of English for communication.
• Minimum of 1 year of experience.

Responsibilities

• Provide onsite support to users and maintain customer satisfaction.
• Troubleshoot and resolve Level 1 & 2 issues.
• Manage service tickets and ensure timely follow-up.

Skills

Customer satisfaction

Troubleshooting

Technical support

Problem resolution

Patience

Education

NITEC/Higher NITEC

Job description

About the Role:
As an Desktop Support Engineer, your primary responsibility is to provide IT support to Government Staff whenever end-users encounter any IT-related issues.

Responsibilities:

• Provides onsite support to users with good customer satisfaction for main and off-site.

• Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure.

• Helps to maintain or improve the overall image of the support team.

• Level 1 & 2 level trouble shoot and problem resolutions.

• Provide technical and operation support.

• Work to reach service level target.

• Break/fix for patches, software distribution and preventive maintenance.

• Managed the media and documentation related to the equipment supported.

• Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities.

• Install the inventory scanning agent upon any new asset.

• Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer).

• Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning.

• Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository Support IMACs each IMAC is treated as a case.

• Provide break fix to software distribution patches where customer will provide the instructions.

• Provide onsite assistance for client events (e.g. HFL…). Such events may be conducted outside the stipulated service hours.

• Additional service requirements in line with the role may be added or deleted fromtimetotime.

Requirements:

• Good command in English to liaise with different entities

• Candidate must possess at least NITEC/Higher NITEC and above

• Min 1 year experience

Details:

• Working hrs : 7am -4pm or 8am - 5pm or 10am – 7pm (based on Project arrangement)

• Location : Island wide (based on Project arrangement)