Junior Desktop Support Engineer

Collectius CMS (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking a Technical Support Specialist to deliver first-level support and troubleshoot IT issues for users. Ideal candidates will have 2 years of experience in desktop support and strong problem-solving skills. Responsibilities include managing user accounts and maintaining IT asset inventory. This role offers attractive benefits and a performance bonus.

Benefits

Annual Leaves (capped to 18-days)

Compassionate Leaves (capped to 3-days)

Marriage Leave (3-days)

Birthday Leave (1-day)

Off-In-Lieu for public holidays

Insurance coverage

Referral program fee of $500

Salary increments based on performance

Performance bonus

Monthly commission for target achievers

Qualifications

• At least 2 years of experience in desktop support or IT helpdesk.
• Good understanding of Windows OS, Microsoft Office / 365, and basic networking.
• Strong communication skills and customer-focused mindset.

Responsibilities

• Provide first-level technical support to end users via email and onsite.
• Troubleshoot hardware, software, and network-related issues.
• Manage user accounts, password resets, and access rights.
• Maintain accurate documentation of tickets and resolutions.

Skills

Desktop support experience

Technical knowledge of Windows OS

Communication skills

Problem-solving ability

Education

Nitec / Higher Nitec / Diploma in IT or Computer Science

Job description

Overview

Job Description

Responsibilities

• Provide first-level (L1) technical support to end users via email, remote, and onsite assistance.

• Troubleshoot and resolve hardware, software, and network-related issues on desktops, laptops, and peripherals.

• Install, configure, and maintain operating systems, applications, and IT equipment.

• Manage user accounts, password resets, and access rights (e.g., Active Directory, Microsoft 365).

• Perform patch management and routine updates for Windows and third-party software.

• Support IT onboarding and offboarding activities in line with compliance standards.

• Maintain and update IT asset inventory, ensuring timely replacements when required.

• Escalate unresolved or complex issues to senior IT staff or vendors.

• Maintain accurate documentation of tickets and resolutions while delivering excellent user support.

Key Skills & Qualifications

• Experience: At least 2 years of experience in desktop support or IT helpdesk is often required.

• Technical Knowledge: Basic understanding of Windows Operating Systems, Microsoft Office Suite, and fundamental networking concepts.

• Communication: Good communication skills to interact effectively with users.

• Problem-Solving: Strong ability to troubleshoot and find solutions to IT challenges.

Requirements

• Nitec / Higher Nitec / Diploma in Information Technology, Computer Science, or a related field.

• 1–2 years of IT or desktop support experience.

• Good understanding of Windows OS, Microsoft Office / 365, and basic networking.

• Familiarity with IT systems and hardware troubleshooting is a plus.

• Strong communication skills, problem-solving ability, and a customer-focused mindset.

• Some maintenance and upgrade activities will be performed after office hours to ensure minimal impact on business operations

• Able to work independently as well as part of a team.

Benefits

• Annual Leaves (capped to 18-days)

• Compassionate Leaves (capped to 3-days)

• Marriage Leave (3-days)

• Birthday Leave (1-day)

• Examination Leave (2-days)

• Off-In-Lieu to credit if Public Holiday falls on a Saturday.

• Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & FWMI only)

• Staff referral program fee of $500.00 for every successful referral (subjected to company\'s terms and conditions).

• Salary increments after successful confirmation based on individual\'s performance.

• 1-hour early release on a first and second Friday (max of 2-hours), if achieve the monthly target.

• Performance bonus.

• Monthly Commission: On top of basic salary, commission is applicable only to staff who achieve their targets. The commission rate is based on a tiered structure.

5-days\' work

Nearest MRT: Expo (walking distance within 5 minutes)