Junior Desktop Support Engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading IT support firm in Singapore is seeking a Desktop Support Engineer to provide prompt assistance to customers on various IT topics. The ideal candidate has at least 6 months of IT support experience and will be responsible for resolving user requests and ensuring compliance with standards. This role involves direct customer interaction and requires strong technical and customer service skills.

Qualifications

• Min 6 months experience in IT support is required.
• Ability to handle and escalate technical issues.
• Knowledge of IT service management practices.

Responsibilities

• Perform Desktop Support services to users.
• Prioritize and document user help requests.
• Perform imaging and asset inventories.

Skills

IT support experience

Customer service skills

Technical troubleshooting

Tools

Imaging software

Helpdesk software

Job description

Job Description & Requirements

Min 6 months exp in IT support is required.

Job Description for Desktop Support Engineer

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Perform Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)