Junior Desktop Engineer - 1 Year Contract (Renewable)

BUSINESSIT PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking a Junior Desktop Engineer to provide effective technical support. The role is ideal for individuals starting their IT career, focusing on end-user support, hardware setup, and software assistance. Candidates should have a Nitec in IT and a willingness to learn. This position offers a structured environment with opportunities for growth and mentorship.

Benefits

Structured learning environment

Supportive team culture

Work/life balance

Qualifications

• Nitec in Information Technology, Computer Engineering, or related field.
• Basic understanding of Windows operating systems and troubleshooting steps.
• Good interpersonal and communication skills to assist non-technical users.
• Willingness to learn and adapt to new IT tools and processes.

Responsibilities

• Assist with basic technical support for desktops, laptops, and peripheral devices.
• Support the installation and configuration of desktops, laptops, monitors, and printers.
• Record and track user issues via the ticketing system, escalating when necessary.
• Provide first-level support for basic network issues.

Skills

Basic understanding of Windows operating systems

Good interpersonal and communication skills

Willingness to learn

Basic knowledge of computer networking

Education

Nitec in Information Technology or Computer Engineering

Tools

Active Directory

Office 365

Job description

[About BusinessIT Pte Ltd]

Established in 1994, BusinessIT Pte Ltd has been a trusted Systems Integrator (SI) for over 30 years, delivering innovative, scalable, and future-ready IT solutions. Our mission is to provide superior technology and services that empower businesses to meet their present and future challenges. With a focus on business-centric IT solutions, we specialize in open systems software, scalable hardware architectures, and a comprehensive range of IT services, including infrastructure solutions, IT outsourcing, project management, and facilities management.

Our database of over 700 corporate clients and our consistent ranking as a Top Singapore SME 500 companyreflect our commitment to quality and excellence. We collaborate closely with industry-leading partners like HP, Dell, Lenovo, Microsoft, VMware, Cisco, Sophos, Symantec, Fortinet, and SonicWall to deliver best-in-class system integration services. At BusinessIT, our team of highly skilled professionals is dedicated to staying ahead of technology trends to offer unparalleled support to our customers.

Join us at BusinessIT, where we are redefining IT solutions to drive business success.

[Key Job Responsibilities]

As a Junior Desktop Engineer at BusinessIT Pte Ltd, you will be an essential part of the IT support team, helping to ensure reliable and effective technical support for our users. This role is ideal for individuals starting their IT career and looking to gain hands-on experience in a dynamic support environment. Your daily tasks will include:

• End-User Support: Assist with basic technical support for desktops, laptops, and peripheral devices to minimize user downtime.
• Hardware Setup: Support the installation, configuration, and basic troubleshooting of desktops, laptops, monitors, and printers.
• Software Assistance: Assist in the installation and configuration of standard software packages; escalate complex issues to senior engineers.
• Network Connectivity: Provide first-level support for basic network issues (e.g., cable connections, Wi-Fi connectivity, printer sharing).
• Ticket Management: Record and track user issues via the ticketing system, escalating when necessary and following up on pending requests.
• Asset Tracking: Help with inventory logging of IT equipment and reporting of asset movement or status.
• Security Awareness: Follow security protocols and assist in keeping systems updated with patches and antivirus definitions.
• Team Support: Collaborate with senior engineers and other support staff to learn and grow technical knowledge while resolving user issues.

[A Day in the Life]

Your day as a Junior Desktop Engineer begins with checking open tickets and preparing your task list under the guidance of the team lead. You may help set up new laptops for incoming staff, assist a user with a slow PC, or troubleshoot a printer not connecting to the network. You’ll learn on the job by shadowing experienced engineers, escalating complex tasks, and gradually taking on more responsibility. By the end of the day, you’ll have logged your tasks, learned something new, and contributed to the team’s support goals.

[Why Join Us?]

Structured Learning Environment

We believe in nurturing new talent. Our structured onboarding and mentorship program ensures you receive proper training and support from day one.

Work/Life Balance

We operate on a Monday to Friday, 9 AM to 6 PM schedule, with minimal after-hours work. However, there may be occasional ad-hoc requests to support urgent user needs.

Supportive Team Culture

Join a team that values collaboration, mentorship, and shared success. At BusinessIT, your growth is our priority.

[Basic Qualifications]

• Nitec in Information Technology, Computer Engineering, or related field.
• Basic understanding of Windows operating systems and troubleshooting steps.
• Good interpersonal and communication skills to assist non-technical users.
• Willingness to learn and adapt to new IT tools and processes.
• Ability to follow standard operating procedures and escalate when needed.

[Preferred Qualifications]

• Up to 1 year of experience in an IT support/helpdesk role (internship included).
• Familiarity with Active Directory, Office 365, or any ITSM ticketing system.
• Certification in CompTIA IT Fundamentals or equivalent is a plus.
• Basic knowledge of computer networking (TCP/IP, DNS, DHCP).
• Enthusiasm for building a long-term career in IT support and infrastructure.

Ready to Join a Team that Powers Business Success?

If you’re a problem solver with a passion for technology and a desire to work in a fast-paced, dynamic environment, we’d love to hear from you.

Apply today to be part of BusinessIT’s team and help us drive IT innovation and excellence.