Junior Data Analyst - Ops & Support

NICOLL CURTIN TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A prominent Big Tech client is seeking a Data Operations Specialist to improve operational efficiency. This role involves reviewing operational issues, analyzing metrics, and managing support workflows. The ideal candidate should be detail-oriented, with strong data analysis skills and a proven ability to optimize processes.

Qualifications

• 1+ years of operations support experience in a technical environment.
• Strong understanding of operational metrics and KPIs.
• Detail-oriented and able to multitask in a fast-paced environment.

Responsibilities

• Review operational issues and identify process gaps.
• Track and analyze team performance metrics.
• Manage daily standups and ticket prioritization.

Skills

Data analysis

Problem-solving

Communication

Collaboration

Tools

SQL

Data visualization tools

Job description

Our client a Big Tech, is looking for an Data Operations Specialist passionate about improving operational efficiency and supporting a growing team. The ideal candidate has experience working with medium-large teams, is data-driven, understands support workflows and KPIs, and is resourceful in solving ambiguous problems.

Responsibilities:

• Review operational issues, identify process gaps or tech solutions, and drive process improvements.
• Track and analyze team performance metrics; identify trends and areas for improvement.
• Manage daily standups, ticket prioritization, and support handovers across regions.
• Prepare content for business reviews and regional meetings.
• Ensure adherence to processes and flag deviations impacting support quality.
• Update status pages for product issues and coordinate customer API notifications.
• Document learnings and share operational insights with cross-functional teams.

Requirements:

• 1+ years of operations support experience in a technical environment.
• Strong understanding of operational metrics, KPIs, and support workflows.
• Proficient in SQL, data analysis, and data visualization tools.
• Detail-oriented, customer-focused, and able to multitask in a fast-paced environment.
• Strong communication, collaboration, and problem-solving skills.

This is a rolling contract role starting at 6 months.