Junior Customer Success Manager (APAC)

Sumsub; Singapore; Remote; SGD 36,000 - 54,000; Full time

Job summary

Join a leading platform as a Junior Customer Success Manager, where you'll build and maintain client relationships to help them succeed. You'll have the opportunity to work with international clients and innovate in the fintech and crypto industries. Enjoy flexible work arrangements, additional personal days, and a commitment to diversity and inclusion in the workplace. Embrace this chance for career development and apply now!

Benefits

Fully remote and flexible working schedule

Extra day off for your birthday

7 additional days for Christmas & New Year holidays

7 days of sick leave without documentation

Fully covered team offsites

Learning opportunities and support for industry events

Qualifications

• Prior experience in customer success or account management in fintech/crypto.
• Basic understanding of KYC is a plus.

Responsibilities

• Manage client relationships and help them succeed.
• Provide training and support on platform features.
• Identify opportunities and gather client feedback.

Skills

Analytical skills

Proactive approach

Bilingual in Mandarin and English

Tools

Google Sheets

MS Excel

Job description

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo.

Our products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave and Frost Radar.

Now we are looking for a Junior Customer Success Manager who will build, keep and improve strong connections with our customers.

What You Will Be Doing:

• Managing clients on all levels: technical, business, and product and help them succeed in their goals.
• Managing and growing relationship with Key Client (stakeholders).
• Identifying opportunities and potential challenges.
• Providing clients with training and webinars.
• Introducing clients to the new features and handling new feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

About You:

• Native/Bilingual Chinese (Mandarin) and advanced English.
• Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres.
• Basic understanding of KYC will be a big plus.
• Proficiency in Google Sheets / MS Excel.
• Strong analytical skills and proactive approach.

What We Offer:

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

The hiring stages:TA screening -> Hiring Manager Interview -> Assignment -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.