Jr. Desktop Support Engineer

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an experienced Desktop Support Engineer to provide technical support in a fast-paced Capital Markets environment. You will resolve Level 1 and Level 2 technical issues related to desktops, laptops, and financial applications. The ideal candidate will have a background in supporting Windows-based systems and experience with market data terminals. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 2-3 years of experience in desktop support.
• Strong understanding of Windows-based systems.
• Experience with market data applications like Bloomberg or Reuters.

Responsibilities

• Provide Level 1 & Level 2 support for hardware and software.
• Install and configure Windows OS and financial apps.
• Support trading floor users with critical issue resolution.
• Manage user accounts and permissions in Active Directory.

Skills

Technical support experience

Windows OS support

market data terminal knowledge

troubleshooting skills

Active Directory management

Tools

ServiceNow

Remedy

MS Office Suite

VPN and Citrix

Job description

Job Summary:

We are seeking a skilled Desktop Support Engineer with 2–3 years of experience to provide technical support and troubleshooting services in a fast-paced Capital Markets environment. The ideal candidate will have experience supporting Windows-based desktops and laptops, a strong understanding of market data terminals, and the ability to resolve Level 1 and Level 2 technical issues promptly and professionally.

Key Responsibilities:

• Provide Level 1 & Level 2 support for desktop/laptop hardware, software, and peripherals.
• Install, configure, and troubleshoot Windows OS (Windows 10/11), MS Office Suite, and standard financial applications.
• Support trading floor users, ensuring low-latency support and fast resolution of issues affecting trading applications and market data feeds (e.g., Bloomberg, Reuters).
• Manage user accounts, permissions, and profiles using Active Directory.
• Perform routine maintenance, patching, and updates on user systems.
• Maintain and manage hardware inventory, asset tagging, and documentation.
• Coordinate with backend IT teams (network, server, security) to resolve escalated issues.
• Provide support for remote access (VPN, Citrix, VDI) and mobile devices.
• Ensure all issues are tracked, logged, and resolved within SLAs using a ticketing system (e.g., ServiceNow, Remedy).
• Follow ITIL-based processes for incident, change, and problem management.
• Assist with onboarding/offboarding tasks including device setup and access provisioning.