Ji Hotel Orchard-Front Office Manager

Job Description

· Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures, maximizing customer satisfaction at all times.

· Maximizes profitability in Rooms by promoting sales, controlling costs, and optimizing resources.

· Assists in the daily management of room inventory to achieve optimal revenue levels while maintaining high guest satisfaction.

· Maintains high visibility in guest contact areas throughout the operation.

· Checks the accuracy and transmission of reports and collaborates with Sales and Marketing in planning forecasts.

Duties & Responsibilities

• Responsible for greeting and bidding farewell to VIP and special attention guests.
• Resolves guest complaints promptly and responds to any issues in a timely manner.
• Participates in interacting with guests and ensures shift duties are properly handled by front desk employees.
• Handles guest security and develops functional emergency procedures.
• Ensures all front office associates have updated job descriptions, performance appraisals, and clear development guidelines.
• Coordinates with Human Resources to ensure that front office staff undergo adequate training integrated into their daily activities.
• Prepares department budgets and develops strategies to meet financial goals.