Ji Hotel Orchard-Front Office Assistant Manager

H WORLD HOLDINGS SINGAPORE PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore seeks an Assistant Manager for the Front Office. The role involves managing day-to-day operations, addressing guest needs, and ensuring high service standards at the Front Desk. Candidates should have a strong background in customer relations, with proven experience and leadership qualities.

Qualifications

• Minimum 2 years experience as Assistant Manager or Team Leader - Front Office / Guest Relations.
• Exceptional customer service and communication skills.
• Mature, meticulous, organized and able to work independently.

Responsibilities

• Assist Hotel Manager in managing Front Desk operations.
• Resolve guest complaints to maximize satisfaction.
• Ensure Front Office staff maintain grooming standards.

Skills

Communication

Customer Relations

Problem Solving

Leadership

Attention to Detail

Education

GCE 'O' Level

Cert in Hospitality or Tourism Management

Job description

Job Responsibilities

• Assist Hotel Manager in managing the day-to-day operation of the Front Desk at the hotel.
• Provide courteous and efficient service and if possible to comply with each and guests' request.
• Familiar with rates in the hotel and their availability status; up-sell whenever possible.
• Ensures that all Front Office staff with guest contact responsibility is well-mannered and groomed as per company standard at all times.
• Resolves issues pertaining to guest’s negative feedback and manages the complaint effectively to maximize guest satisfaction and communicate to Management for any necessary follow up.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Job Requirements

• Minimum with GCE 'O' Level
• Cert in Hospitality or Tourism management will be an advantage.
• Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
• Well-developed communication and customer relations skills.
• Exceptional customer service skills and proven problem-solving skills.
• Strong Leadership qualities including professionalism and excellent presentation.
• Good planning and execution skills with ability to be persistent while focusing on detail elements of tasks.
• Mature, meticulous, resourceful, organized and able to work independently.
• Able to work on rotating shifts and on weekend/PH