Java DCS

Virtusa; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global technology services provider is seeking a Technical Support Agent in Singapore. This role focuses on providing technical assistance for the Google Advertising ecosystem. Candidates should possess strong Java skills and 3+ years in technical support or coding. Join a collaborative team environment that promotes professional growth and innovation.

Qualifications

• 3+ years of experience in coding or technical support.
• Thorough understanding of the online advertising ecosystem.
• Prior experience with Google Ad Manager is advantageous.

Responsibilities

• Answering technical queries, debugging, and reporting bugs.
• Providing code snippets for troubleshooting API issues.
• Providing technical support via emails and forums.
• Managing and resolving complex technical support cases.
• Escalating issues to L2 Team efficiently.

Skills

Core Java

REST API

Debugging

Basic database operations including SQL

Basic Linux knowledge

Familiarity with OAuth2.0

HTML

CSS

English communication skills

Job description

Job Title: Technical Support Agent

As a Technical Support Agent, you will be responsible for analyzing, addressing, and escalating technical support inquiries related to the Google Advertising ecosystem from the developer community. Your primary channels of communication will include Google forums, email, and internal issues created by Googlers.

In your role as a Support Specialist L1 Agent, you will moderate, respond to, and escalate technical support queries from developers through various channels such as Google forums, email, and internal platforms. The key qualifications for this position include excellent English communication skills in both writing and speaking, along with a minimum of 3 years of experience in coding or technical support with a focus on specific technologies.

Your responsibilities will involve:

1. Answering technical queries, debugging, and reporting bugs.
2. Providing code snippets to assist developers in troubleshooting Application Programming Interface (API) issues.
3. Debugging and reproducing user issues in code, and developing examples for functionality validation.
4. Providing technical support via emails and forums for specialized Product Areas.
5. Managing and resolving complex technical support cases for Google Ads products.
6. Responding promptly to customer-reported issues and updating progress in a timely manner.
7. Escalating issues to L2 Team efficiently and following established support processes.
8. Working effectively, managing team queues and bugs with minimal supervision.

Preferred qualifications include:

1. Thorough understanding of the online advertising ecosystem.
2. Prior experience with Google Ad Manager product is advantageous.

Key skills required:

• Strong skills in Core Java, REST API, debugging, basic database operations including SQL, basic Linux knowledge, and preferably familiarity with OAuth2.0.
• Proficiency in HTML & CSS.
• Excellent communication skills in English, both written and spoken.

Join Virtusa, a global team that values teamwork, quality of life, and professional development. As part of our 27,000-member community, you will have access to exciting projects, growth opportunities, and cutting-edge technologies. We foster collaboration and a supportive team environment that drives innovation and excellence.