ITSM Transition Specialist (ServiceNow)

Lenovo; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Lenovo is seeking an ITSM Transition Specialist to manage the transition of IT services into production. This role involves ensuring that new services meet requirements and are delivered with minimal risk to operations. The candidate must have substantial experience in IT Service Management and a strong understanding of the ITIL framework. Join Lenovo's commitment to delivering smarter technology for all.

Qualifications

• 7+ years of experience in IT Service Management or related roles.
• Proven experience with service transition, change management, or release management.
• ITIL Intermediate or Expert certification preferred.

Responsibilities

• Plan and execute service transition activities for new or changed IT services.
• Coordinate with project managers and service owners.
• Validate operational readiness through service acceptance criteria.

Skills

ITIL Framework

Change Management

Problem Management

Stakeholder Management

Communication Skills

Documentation

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

ServiceNow

BMC Remedy

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the worlds largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovos continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovos world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.The ITSM Transition Specialist is responsible for managing and coordinating the transition of IT services into production. This role ensures new or modified services meet defined requirements, align with IT Service Management (ITSM) practices, and are delivered with minimal risk to ongoing operations. The role acts as a bridge between project teams and operational support teams, facilitating smooth handovers and ensuring operational readiness.Key ResponsibilitiesPlan and execute service transition activities for new or changed IT services.Coordinate with project managers, service owners, change managers, and support teams.Ensure services are designed for supportability and aligned with ITIL best practices.Validate operational readiness through service acceptance criteria, documentation, and training.Develop and maintain transition plans, service readiness checklists, and risk assessments.Assist in the creation and approval of Service Design Packages (SDPs) and knowledge articles.Ensure configuration and asset data is accurate and updated in the CMDB.Support Change Management processes to ensure smooth implementation.Monitor early life support (ELS) phases and transition KPIs to ensure stability and support efficiency.Identify process improvements and contribute to continual service improvement (CSI).RequirementsEducation Experience:Bachelors degree in IT, Computer Science, or related field (or equivalent experience).7+ years of experience in IT Service Management or related roles.Proven experience with service transition, change management, or release management.Skills CompetenciesStrong understanding of ITIL framework (ITIL v3 or ITIL 4 certification preferred).Experience with ITSM tools (e.g., ServiceNow, BMC Remedy).Excellent communication, coordination, and stakeholder management skills.Strong documentation and organizational abilities.Problem-solving and risk assessment capabilities.Ability to manage multiple priorities in a fast-paced environment.Preferred QualificationsITIL Intermediate or Expert level certification.Experience in cloud, DevOps, or Agile environments.Knowledge of project management methodologies (e.g., PRINCE2, PMP).,

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IT Service Management, ITIL Framework, Incident Management, Problem Management, Change Management, Stakeholder Management, Reporting, Data Reporting, ERP, Financial Services, Analytical Skills, Troubleshooting, Interpersonal Skills, Communication Skills, Banking,IT Application Support Management, Service Transition, SLA Monitoring, Data Collation, System Integrations, Database Structure, Bachelors Degree, Global Experience, ITIL Foundation Certification

Change Management, Problem Management, Incident Management, Knowledge Management, ITIL, Automation, DevOps, Agile, CMDB, IT Asset Management, Stakeholder Management, Communication Skills,Governance Models, AI Adoption, CloudNative Environment, Regulated Industry Experience, AIML Capabilities

Business Continuity Planning, Project Leadership, Communication Skills, Presentation Skills, Microsoft Office, ISO, NIST, ServiceNow, Cloud Computing,Risk Assessments, Security Risk Assessments, Crisis Response