ITSM Release Management Analyst

TANGSPAC SEARCH PRIVATE LIMITED; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A financial services company in Singapore is looking for a Release Manager to oversee the release process. The ideal candidate will have at least 3 years of experience in release management and a strong understanding of ITIL and software development life cycles. Responsibilities include coordinating releases, managing risks, and ensuring compliance with industry standards. Proficiency in tools like JIRA and AWS Code Pipeline is essential for the role. Join a team dedicated to continuous improvement in release management processes.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or related field.
• Minimum 3 years of experience in release management within the payment or financial services industry.
• Good understanding of ITIL, IT Service Management frameworks, and release management methodologies.

Responsibilities

• Coordinate releases, including scheduling, resource allocation, and stakeholder communication.
• Work with development teams to understand release requirements and dependencies.
• Manage and mitigate release risks, issues, and conflicts.

Skills

Release management

Stakeholder communication

Risk management

Software development life cycle

Effective communication

Education

Bachelor’s degree in Information Technology

Tools

JIRA

ServiceNow

AWS Code Pipeline

GitHub

Bitbucket

Job description

Key Responsibilities

• Coordinate releases, including scheduling, resource allocation, and stakeholder communication.
• Work with development teams to understand release requirements and dependencies.
• Ensure role segregation is maintained per Client's software release management policy and standard.
• Work with the Quality Assurance team to ensure thorough testing and quality assurance.
• Coordinate with operations, technology and external teams for smooth deployment and rollback planning.
• Manage and mitigate release risks, issues, and conflicts.
• Communicate release plans and status to stakeholders.
• Ensure compliance with organizational policies, procedures, and industry standards.
• Continuously improve release management processes and practices.
• Prepare reports for senior stakeholders on the list of releases and its associated risk category.
• Perform analysis to identify trends.
• Work with technical teams to perform post implementation review for failed releases, failed rollback/fallback and releases resulted in incidents.

Requirements

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
• Minimum 3 years of experience in release management, preferably within the payment or financial services industry.
• Good understanding of ITIL, IT Service Management frameworks, software development life cycle and release management methodologies (Agile, Scrum, DevOps).
• Strong understanding of software development life cycles (SDLCs) and release management methodologies.
• Experience with release management tools, code repository and DevSecOps pipelines (e.g., JIRA, ServiceNow, AWS Code Pipeline, GitHub, Bitbucket).
• ServiceNow experience will be a plus.
• Effective communication skills and able to articulate complex matters in a concise manner.

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