IT Technology Services Specialist-Service Delivery Specialist, SAP BASIS

SAP; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

SAP is seeking an IT Technology Services Specialist to join their Service Delivery team in Singapore. This role involves acting as a trusted advisor for customers, managing service requests, and addressing technical challenges in SAP environments. The ideal candidate will possess strong project management and communication skills, along with extensive technical experience with SAP technologies. Join SAP to be part of a culture that values diversity, collaboration, and continuous learning.

Benefits

Flexible working models

Health and well-being focus

Inclusive culture

Qualifications

• 6+ years in the IT industry, 5+ years in a technical SAP role.
• Hands-on experience with SAP technologies and hyperscalers.
• Familiar with incident, event, and problem management.

Responsibilities

• Act as a primary contact for technical challenges and service requests.
• Manage service request fulfillment and ensure customer satisfaction.
• Collaborate with teams to address customer business goals.

Skills

Project Management

Communication Skills

Technical Issue Management

Education

Bachelor's degree in Computer Science or related field

Tools

SAP NetWeaver

BusinessObjects

Virtual Technologies

Job description

IT Technology Services Specialist - Service Delivery Specialist, SAP BASIS

We help the world run better. At SAP, we enable you to bring out your best. Our culture emphasizes collaboration, diversity, flexibility, and a purpose-driven approach. We offer a supportive environment focused on learning, development, and recognition, along with various benefit options.

What You'll Do

The Service Delivery Specialist (SDS) is a key member of the SAP ECS Enhanced Operations Service (EOS) team. The SDS acts as a trusted advisor, safeguarding and optimizing customer investments in SAP Enterprise Cloud Services. This role involves being the primary contact for TSMs with the delivery team, tracking activities, creating activity plans, and addressing technical challenges throughout the customer lifecycle.

The SDS collaborates with Customer Delivery Managers to ensure customer satisfaction by delivering quality services. They serve as the interface between the EOS delivery team and the customer TSMs/CSMs, planning service requests and supporting them throughout the request lifecycle. The role requires a comprehensive understanding of customer business goals and challenges to offer innovative solutions.

Responsibilities include acting as an escalation point for technical issues, managing service request fulfillment, incident, event, and problem management. The ideal candidate will have hands-on experience with SAP technologies (SAP NetWeaver, Web Dispatcher, BusinessObjects, Convergent Charging, etc.), knowledge of hyperscalers, networks, virtual technologies, and SAP certifications preferred.

Qualifications include a Bachelor's degree or higher in Computer Science, Engineering, or Information Management, with at least 6+ years in the IT industry and 5+ years in a technical SAP role. Strong project management, communication skills, and experience working with international teams are essential.

About SAP

SAP is a leader in enterprise application software, helping companies innovate through simplification. Our mission within the Product Engineering division is to deliver end-to-end managed services during cloud transformations, offering various deployment options.

We promote an inclusive culture, focusing on health, well-being, and flexible working models. SAP is committed to equal opportunity employment and providing accommodations for applicants with disabilities.

Requisition ID: 409910