IT Technician (Deployment)*EAST*Training Provided

SMART FORTE CONSULTING LLP; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consulting firm in Singapore is seeking an entry-level IT professional to assist with deployment exercises and customer support. The role involves coordinating with customers, handling IT service requests, and ensuring high customer satisfaction. Training will be provided, and candidates should be willing to travel within the East areas.

Qualifications

• Entry-level position with training provided.
• Willingness to travel, mainly covering East areas.
• Basic IT knowledge required.

Responsibilities

• Perform deployment exercises per customer requests.
• Ensure proper deployment processes are followed.
• Maintain a high level of customer satisfaction.

Skills

Basic IT knowledge

Customer service

Documentation

Education

Nitec in IT

Job description

Job Responsibilities

• Perform deployment exercises per customer requests.
• Ensure proper deployment processes are followed.
• Escalate complex issues to the next level promptly for assistance.
• Provide accurate and timely documentation in the IT Service Management Tool.
• Handle IMACD service requests (install, move, add, change, decommission) of IT equipment and software.
• Proactively update and follow up with end users.
• Coordinate and liaise with customers or other support teams.
• Focus on SLA adherence and resolution processes.
• Maintain a high level of customer satisfaction.
• Guide end users on required tasks.
• Provide timely status updates to close open work orders.
• Perform administrative tasks as required.

Job Requirements

• Minimum Nitec in IT or basic IT knowledge.
• Entry-level position - Training provided.
• Roaming role - willing to travel (mainly covering East areas).
• Working hours: Monday to Friday, 9 am to 6:30 pm.
• Salary up to $2700.

Interested applicants, please send your MS Word resume. Shortlisted candidates will be contacted soon. Thank you.