IT Technician

CHALLENGER TECHNOLOGIES LIMITED; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a skilled IT Technician to provide exceptional technical support and troubleshooting services. In this dynamic role, you will be responsible for diagnosing and resolving hardware and software issues, ensuring customer satisfaction, and maintaining accurate records of your work. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a passion for technology. Join a forward-thinking team that values innovation and customer service, and take your career to the next level in a supportive environment that encourages growth and learning.

Qualifications

• Proven experience as an IT Technician or similar role.
• Strong knowledge of computer hardware and software systems.

Responsibilities

• Troubleshoot and diagnose computer problems including notebooks and smartphones.
• Provide excellent customer service and handle client inquiries.

Skills

IT Troubleshooting

Problem-Solving

Customer Service

Technical Expertise

Multitasking

Communication Skills

Education

Higher Nitec in Computer Science

Information Technology or related field

Tools

Windows OS

Mac OS

Job description

We are seeking a skilled and motivated IT Technician to join our team. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional IT support. If you have experience in IT troubleshooting, hardware/software maintenance, and providing user support, we want to hear from you. This role will report directly to the Head of Customer Experience.

• Working Location: Bugis Flagship Store
• Working Hours: Mondays to Sundays, 11.00 AM - 9.30 PM
• 5 Days work week

Key Responsibilities:

• Troubleshoot and diagnose computer problems. Notebooks, Smartphones, and tablets as well
• Install new software and hardware on computers
• Identify and resolve hardware or software issues
• Maintain accurate records of work done and time spent on each job
• Provide excellent customer service, handle client inquiries, and follow up after jobs are completed
• Stay up-to-date with the latest technology trends and advancements
• Collaborating with other service centers and partners on repair services

Requirements:

• Higher Nitec in Computer Science, Information Technology, and above or a related field
• Proven experience as an IT Technician or similar role
• Strong knowledge of computer hardware and software systems, including Windows and Mac OS
• Expertise in diagnosing and troubleshooting computer problems
• Ability to multitask and prioritize work assignments
• Excellent communication skills, both verbal and written
• High attention to detail and accuracy