IT Technician

fuji electronics; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading tech company in Singapore seeks an IT Professional to support their retail and repair services. Join a dynamic team where you will contribute to customer satisfaction and help shape the future of the company. Competitive salary and a focus on career growth are among the benefits offered.

Benefits

Yearly performance bonus

5-day work week

Career development opportunity

Work-life balance

Qualifications

• 1-2 years of experience in IT support or technician role.
• Good understanding of computer hardware and networking technologies.
• Proficient IT knowledge background preferred.

Responsibilities

• Installing and troubleshooting software issues related to Windows OS.
• Engaging with customers and assessing their needs in retail.
• Assisting with inventory and merchandising in the store.

Skills

Troubleshooting

Problem-solving

Customer service

Communication

Education

Diploma or degree in Information Technology

Computer Science or related field

Tools

Diagnostic and monitoring tools

Job description

About us

We are seeking a talented IT Professional to join our team at X-PRO (Fuji Electronics), a local homegrown tech company specializing in IT products. In this role, you will be part of a rapidly growing company with plans for global expansion. As one of our pioneers, you will be at the forefront of shaping our growth and success, taking and scaling the brand internationally.

Join us today for a great career advancement!

Company Website: www.Xpro.sg

1. Repair Requirements:

• Proficient knowledge of installing and software troubleshooting (Windows OS / drivers / Blue Screen issues)
• Troubleshooting of laptops (changing keyboard / LCD / motherboard / etc.)
• Troubleshooting of tablets & mobile phones (changing LCD / battery / motherboard / etc.)
• Unpacking and QC of laptops
• Assist in answering customer queries on online platforms
• Minimum 1 year experience in repairing is required

2. Retail Store:

• Welcoming and engaging with customers as they enter the store
• Assessing customers’ needs and suggesting solutions to their problems
• Using consultative selling techniques to increase store sales
• Assisting with inventory, including receiving and stocking merchandise
• Proficient IT knowledge background is preferred

What we're looking for:

1. Diploma or degree in Information Technology, Computer Science, or a related field
2. At least 1-2 years of experience in a similar IT support or technician role
3. Strong troubleshooting and problem-solving skills, with the ability to quickly identify and resolve technical issues
4. Good understanding of computer hardware, software, and networking technologies
5. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
6. Proficient in the use of various IT tools and software, including diagnostic and monitoring tools
7. Ability to work independently and as part of a team to meet deadlines and deliver high-quality service

Why join us today:

• Great career development opportunity
• Yearly performance bonus and increment
• 5-day work week
• Work-life balance, depending on task management

Work details:

- Location: Paya Lebar Square (Right beside Paya Lebar MRT)

- Working Hours: 11 am to 9 pm (1-hour lunch)

- Working Days: 5-day work week (must work during weekends)