IT Technical Support - IT End User Support (ID: 671076)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an IT Support Specialist, where you will play a crucial role in ensuring seamless hardware and software operations. This permanent position offers a fixed night shift, allowing you to contribute significantly to troubleshooting, user support, and network connectivity. Your expertise will help maintain a stable and secure IT environment, providing essential support to office staff and remote employees alike. If you are passionate about technology and customer service, this opportunity is perfect for you to make a meaningful impact in a dynamic workplace.

Qualifications

• Understanding of computer hardware and operating systems.
• Ability to diagnose and resolve technical issues.

Responsibilities

• Install, configure, and maintain office computers and hardware.
• Provide troubleshooting and technical support for IT issues.

Skills

Hardware Support

Software Support

Networking Basics

Troubleshooting

Customer Service Orientation

Excellent Communication

Education

IT Support Experience

Tools

Windows

macOS

Linux

Microsoft Office

Adobe Creative Suite

Job description

Permanent Role, Fixed Night Shift (11pm to 7am) Monday to Friday

Responsibilities:

1. Hardware and Software Support:

• Install, configure, and maintain computers, workstations, and related hardware for office staff.

• Provide troubleshooting and technical support for hardware (computers, printers, scanners, etc.) and software issues.

• Install and update software applications (e.g., office productivity tools, antivirus software, email clients).

• Maintain a record of all IT equipment inventory and ensure regular updates, repairs, or replacements are carried out.

2. Network and Connectivity Support:

• Ensure stable network connectivity (Wi-Fi, LAN, VPN) for all office users.

• Diagnose and resolve network-related issues, such as slow internet speeds, wireless connectivity problems, etc.

3. User Support and Troubleshooting:

• Act as the first point of contact for all IT-related issues from office staff (email, phone, ticketing system).

• Troubleshoot and resolve basic technical issues related to operating systems, office applications, and network connectivity.

• Provide remote support for employees working offsite (home offices, remote locations) using tools like remote desktop support.

• Assist with onboarding new employees by setting up user accounts, email, and necessary hardware/software.

• Assist with IT security initiatives, including the setup of antivirus software, and data encryption.

• Assist in data recovery processes in case of system failures.

• Monitor and enforce IT policies regarding password management, data security, and access control.

• Ensure that all office systems (servers, workstations, etc.) are regularly maintained and updated with the latest security patches and updates.

• Perform routine hardware checks to prevent issues and minimize downtime.

• Maintain a knowledge base of common IT issues and resolutions for quick reference.

• Keep detailed records of all IT incidents, troubleshooting steps, and resolutions for future reference.

• Document IT configurations, processes, and procedures to ensure consistency and scalability.

• Assist with IT-related projects such as office relocations, upgrades to office technology, or system migrations.

• Provide technical support during the implementation of new IT systems or software.

Requirements:

• Hardware and Software Proficiency: Understanding of computer hardware, operating systems (Windows, macOS, Linux), common applications (Microsoft Office, Adobe Creative Suite), and mobile devices.

• Troubleshooting and Problem-Solving: Ability to diagnose and resolve technical issues related to hardware, software, networks, and peripherals.

• Networking Basics: Knowledge of network protocols, connectivity, and basic network troubleshooting.

• Security Awareness: Understanding of basic security principles and best practices to protect against malware, phishing, and other threats.

• Excellent Communication: Ability to explain technical concepts clearly and concisely to non-technical users, both verbally and in writing.

• Customer Service Orientation: A focus on providing positive and helpful service to end-users.

• Experiences: Preferably with 1 year IT support experiences

Interested candidate who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

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