IT Systems Engineer

PSI CRO; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as an IT Infrastructure Specialist, where your skills will support critical business processes in a vibrant and inclusive environment. This role involves maintaining and optimizing IT infrastructure systems, managing configurations, and ensuring high availability across various platforms. You will have the opportunity to work with cutting-edge technologies like Azure and Microsoft Exchange, while also contributing to the development of IT guidelines and training for colleagues. If you're passionate about IT and ready to make an impact, this role is for you!

Qualifications

• Expert knowledge of TCP/IP, DNS, DHCP, and IP routing.
• Strong experience with Microsoft Windows Server and Active Directory.
• Experience in managing complex IT infrastructure projects.

Responsibilities

• Maintain and improve IT infrastructure systems and networks.
• Manage setup and configuration of IT systems including Azure and MS Teams.
• Develop maintenance procedures and troubleshoot errors.

Skills

TCP/IP

DNS

DHCP

IP routing and switching

Microsoft Windows Server

Active Directory

SCCM

Linux administration

IT infrastructure project management

Technical documentation

Education

University Degree in Computer Science

Tools

Cisco hardware

Microsoft Exchange

Splunk

Veeam Backup

VMware vCenter

Job description

PSI is a leading Contract Research Organization (CRO) with over 25 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications.

At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally.

We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.

Job Description

In this role, you will be involved in evaluation, testing, and implementation of IT infrastructure systems to support PSI business processes and operations.

Based in Singapore

You will:

• Maintain, upgrade, and improve company IT infrastructure systems and networks
• Design new computer systems and frameworks
• Manage the setup and configuration of IT infrastructure systems including Azure/MS 365/Microsoft Exchange/MS Teams and its integrations
• Develop and implement maintenance procedures, troubleshoot reported errors
• Optimize and maintain LAN and WAN
• Optimize and maintain backup and restore processes
• Install, configure, and maintain server (HP/HPE) and network (Cisco) hardware
• Translate highly technical specifications into clear non-technical requirements
• Create IT guidelines and manuals
• Deliver training on IT infrastructure system processes

Qualifications

• University Degree in Computer Science or related field
• Full professional proficiency in English
• Expert knowledge and experience with TCP/IP, DNS, DHCP, IP routing and switching on Cisco CCNA or higher (certification is a plus)
• Expert knowledge of Microsoft Windows Server and Active Directory (including ADFS, PKI)
• Strong understanding and hands-on experience with SMTP, SPF, DKIM, DMARC, Microsoft Exchange in high-availability and hybrid configurations
• Experience with SCCM and/or ServiceNow
• Basic administration of Linux servers
• Experience in setting up centralized monitoring and logging systems (Splunk, Zabbix, Nagios/Icinga, etc.)
• Experience with Veeam Backup
• Experience in managing HP/HPE hardware and VMware vCenter servers
• Knowledge of virtualization concepts and practical hands-on experience with VMware Certified Professional level (certification is a plus)
• Experience in designing, implementing, and managing complex IT infrastructure projects
• Ability to assess business needs and translate them into relevant solutions
• Ability to document and maintain detailed technical documentation and procedures

Additional Information

If you feel it is time to make your skills and knowledge visible within a growing company with a true focus on its people, then PSI is the right choice for you.