IT Systems & Digital Projects Executive

NATURELAND GROUP PTE. LTD.; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a proactive IT Coordinator to enhance digital transformation and system support. In this dynamic role, you'll track the progress of digital tools, coordinate user acceptance testing, and manage vendor relationships. You'll also assist in planning and executing system migrations while identifying opportunities for continuous improvement. If you have a passion for technology and a knack for stakeholder management, this position offers a fantastic opportunity to make a significant impact in a collaborative environment.

Qualifications

• 1-3 years of experience in IT coordination or system support roles.
• Familiarity with API functionality and issue tracking.

Responsibilities

• Track progress and implementation of digital tools and apps.
• Coordinate UAT, feature rollout, and bug tracking.

Skills

IT Coordination

Digital Transformation

System Support

Stakeholder Management

Organizational Skills

Education

Diploma/Degree in IT

Business Information Systems

Tools

Jira

Trello

Notion

Asana

Job description

Key Responsibilities

App & System Coordination

Track progress and implementation of digital tools, including mobile apps and backend platforms

Coordinate UAT (User Acceptance Testing), feature rollout, and bug tracking

Work with external vendors on technical issues, deployment schedules, and platform improvements

Enterprise System Support

Administer basic user access and configuration for systems such as POS, CRM, HR, and financial tools

Escalate system issues to vendors and follow through on resolution timelines

Ensure API-based connections between platforms are functional and documented

Project, Rollout & Migration Management

Assist with planning and execution of system migrations, upgrades, or new software rollouts

Coordinate data mapping, user transition plans, and soft-launch testing

Maintain internal documentation, guides, SOPs, and project trackers

Support onboarding and training of internal users on new systems

Vendor & Stakeholder Coordination

Liaise with IT vendors for issue resolution, software/hardware support, and service management

Coordinate with external service providers on IT infrastructure upgrades, maintenance, and related projects

Manage vendor relationships and ensure service level agreements (SLAs) are monitored and met

Continuous Improvement & Transformation Initiatives

Identify opportunities to improve system workflows and IT operational efficiency

Support IT transformation efforts including cloud migrations and new tech implementations

Provide basic training or knowledge-sharing sessions to internal users on IT tools and best practices

Requirements

ploma/Degree in IT, Business Information Systems, or a related field

1–3 years of experience in IT coordination, digital transformation, or system support roles Experience in coordinating system migrations, including planning, testing, and rollout

Familiarity with API functionality, integrations, and issue tracking

Strong organizational, communication, and stakeholder management skills

Comfortable working across multiple systems and managing external vendor relationships

Bonus Skills (Preferred but not required)

Experience using project tools (e.g. Jira, Trello, Notion, Asana)

Understanding of data syncing logic and cross-platform system architecture

Prior experience in wellness, hospitality, or retail-based industries is an advantage