IT Systems Administrator

MICROBIT INFORMATION SYSTEMS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology solutions company in Singapore is seeking an IT Support Specialist to maintain Cloud Services and manage Windows Server environments. Responsibilities include administering Active Directory, providing user support, and troubleshooting various IT issues. Candidates should possess strong knowledge of Microsoft 365 services and a willingness to learn new technologies. This role offers a dynamic work environment and growth opportunities.

Qualifications

• Strong working knowledge of Microsoft 365 services including Exchange Online and Teams.
• Experience in administering Windows Server and network devices.
• An openness to learning new technologies.

Responsibilities

• Maintain and troubleshoot Cloud Services, physical servers and workstations.
• Administer Active Directory and Microsoft 365 tenant services.
• Provide technical support through various communication methods.

Skills

Microsoft 365 services

Apple product support

Active Directory management

Windows Client Operating system administration

Network device administration

Technical troubleshooting

Job description

• Maintain and troubleshoot Cloud Services, physical servers and workstation ensuring optimal performance, security, and reliability.
• Monitor network devices (routers, switches, firewalls) to ensure seamless connectivity and address any issues promptly.
• Manage Windows Server environments, including installation, configuration, and maintenance and Implement security patches, updates, and backups.
• Provide technical support through remote desktop session, email, phone, and face to face at user's workstation.
• Administer Active Directory, including user accounts, permissions, and group policies.
• Collaborate with vendors for hardware and software maintenance and upgrades and troubleshooting.
• Set up and manage user profiles, access controls, and authentication.
• Administer Microsoft 365 tenant services, including Exchange Online, OneDrive, SharePoint, and Teams.
• Provide user support for login issues, password resets, and account management.
• Configure and troubleshoot email accounts, distribution lists, and shared resources.
• Collaborate with end-users to address Microsoft Office application-related queries.
• Install, integrate, and configure new computer systems and hardware for users.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Maintain accurate documentation of IT processes, configurations, and troubleshooting steps. Generate regular reports on system health, incidents, and performance metrics.

Knowledge and Skills Requirements

• A strong working knowledge of Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, Microsoft Office applications, etc.
• Strong working knowledge in Apple product (including MAC OS, Apple iOS, etc.) with proven technical ability.
• Knowledge of Active Directory, DNS, DHCP, and Group Policy.
• Experience in administering Windows Client Operating system, Windows Server
• Experience in administering network devices (routers, switches, firewalls).
• Experience with Active Directory client management, file sharing, printer sharing, and NTFS permissions.
• An openness to learning new technologies.