IT System Support Engineer (L2 support, Night fixed shift) (ID: 671076)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an IT Support Specialist, where you'll provide essential Level 1 to Level 2 support for internal users. In this permanent role, you'll be the first point of contact for IT-related issues, assisting with system testing and implementation. Your expertise will help maintain a robust IT infrastructure, ensuring compliance and security while fostering continuous improvement. If you're proactive, enjoy problem-solving, and thrive in a collaborative environment, this opportunity is perfect for you. Bring your skills to a dynamic team and make a real impact!

Qualifications

• 3+ years of IT support experience in a fast-paced environment.
• Strong knowledge of IT hardware and system usage.

Responsibilities

• Provide Level 1 to Level 2 IT support for internal users.
• Assist with procurement and configuration of IT assets.

Skills

Problem-solving

Communication

Teamwork

IT Support

Education

Diploma in Information Technology

Bachelor's Degree in Information Technology

Tools

SAP

Oracle Application Server

MySQL

Job description

• 11pm to 7am | Monday to Friday

• Permanent role

• Provide Level 1 to Level 2 infrastructure, network, and internal systems support for the organization.

• Act as the first point of contact for internal users regarding issues related to computers, printers, IT hardware, and system usage.

• Assist senior IT staff with testing, implementing, and supporting new system functions, including training and hyper-care activities.

• Support senior IT personnel in coordinating with the central IT team on security and compliance matters.

• Assist with the procurement, installation, configuration, and support of IT fixed assets; ensure asset and license information is properly documented and maintained for review by senior team members.

• Perform regular internal IT audits and reviews based on established IT policies and procedures; report any non-compliance issues to senior staff.

• Follow guidance from the IT Support Manager and Senior IT Support Engineer to maintain a comprehensive knowledge base and FAQs, and to improve troubleshooting practices.

• Support continuous improvement by assisting senior engineers in identifying and addressing recurring IT issues.

Requirements:

• Diploma or bachelor's degree in information technology or a related field.

• Minimum of 3 years' experience in a similar IT support role.

• Knowledge of SAP, Oracle Application Server, and MySQL is advantageous.

• Strong problem-solving skills and the ability to work independently in a fast-paced environment.

• Demonstrated proactiveness and teamwork, with a positive attitude and strong communication skills.

• Experience in a manufacturing environment, shop floor control systems, or network/server support is highly desirable.

Interested candidate who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

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