IT SYSTEM SUPPORT

YOUNG (YANG) TCMWELLNESS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in TCM wellness is seeking an IT Support professional to enhance its technology operations. The successful candidate will provide essential support for systems maintenance, user guidance, and sustainable IT initiatives. Key qualifications include a relevant degree and experience in cloud systems, along with fluency in English and Mandarin.

Qualifications

• Experience in L1/L2 Support is required.
• Familiarity with virtualization/cloud migration and cost optimization.
• Fluency in English and Mandarin is required.

Responsibilities

• Provide L1 and L2 support to end users, including training.
• Maintain systems in a virtualized environment and troubleshoot issues.
• Lead initiatives for IT sustainability and evaluate green IT practices.

Skills

Troubleshooting hardware/software

Cloud systems management

Training non-tech staff

Education

Diploma/Degree in Computer Science, IT, or related field

Job description

Job Description

· The core function is to support technology related operations of the company.

· Provide L1 and L2 support to end users, training and guidance included.

· Maintain systems in a virtualized environment including checking of batch jobs, scripts, scheduled tasks and regular housekeeping.

· Diagnose, troubleshoot and resolve system, network and security issues.

· Perform query jobs, generate data statistics and report.

· Maintaining clear documentation of the infrastructure and procedures.

· Involved in the requirements gathering, analysis, system integration test and user acceptance testing.

· Lead initiatives to reduce energy consumption and improve IT sustainability (e.g., virtualization, cloud migration, e-waste management).

· Evaluate and recommend green IT practices and energy-efficient hardware.

· Assist in ad-hoc projects and perform any other duties that are assigned from time to time.

Requirements

· Diploma/Degree in Computer Science, IT, or related field.

· Experience in L1/L2 Support: Troubleshooting hardware/software (Windows/macOS, Office 365, VPN, printers).

· Cloud Systems: Familiarity with cloud system (migration, cost optimization).

· Experience in virtualization/cloud migration to reduce energy use.

· Ability to train non-tech staff on cloud tools/processes.

· Fluent in English & Mandarin.

· Able to travel to multiple work locations.