IT System Engineer

Entrust Network Services Pte Ltd; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled IT professional to manage system administration, user support, and project work. The ideal candidate will oversee the installation and maintenance of operating systems, provide technical support to users, and lead projects from start to finish. This role demands strong communication skills, a commitment to quality, and the ability to work under pressure. You'll play a vital role in ensuring network security and compliance with information management standards. If you're ready to take on exciting challenges in a dynamic environment, this opportunity is for you!

Qualifications

• Strong communication and teamwork abilities.
• Ability to work independently and under pressure.

Responsibilities

• Install, configure, and maintain operating systems and services.
• Provide remote and onsite technical support for end-users.
• Lead client projects as Project Manager from inception to completion.

Skills

System Administration

Technical Support

Project Management

Network Security

Microsoft 365 Configuration

Cloud Server Deployment

Documentation

Education

Diploma in Information Technology

Degree in Information Technology

Tools

Windows

Linux

macOS

Microsoft 365

Next-Generation Firewall

SIEM

Job description

Responsibilities:

System Administration

• Install, configure, and maintain computer operating systems and services, including Windows, Linux, and macOS
• Monitor system performance, troubleshoot issues, and ensure network, system, and endpoint security

User Helpdesk Support

• Provide end-users remote and onsite technical support, addressing hardware, software, and network issues
• Respond promptly to helpdesk tickets, emails, and phone calls, and resolve or escalate issues effectively as necessary

Knowledge Sharing

• Document and track technical support issues and resolutions in the ticketing system
• Maintain up-to-date network diagrams and technical documentation

Project Work

• Lead client project as Project Manager, overseeing all aspects from inception to completion
• Conduct annual internal IT assessment and provide actionable recommendations
• Set up and configure next-generation firewall, managed switches, enterprise wireless, SIEM, and endpoint security
• Deploy cloud servers with an open-source virtualisation
• Configure Microsoft 365 environments, including user provisioning, licensing, and other essential services
• Configure and manage Microsoft 365 services, including Exchange, SharePoint, OneDrive, and other services
• Implement and maintain Microsoft 365 security measures and policies, including Entra ID, Intune, Purview, Cloud Defender, MFA, and Conditional Access

Security Management

• Comply with all policies and procedures published under Information Security Management System category
• Fulfil the requirements of Information Security Management System standards

Others

• Any other ad-hoc duties as required by the company from time to time

The Ideal Candidate:

• Diploma or Degree in Information Technology or a related field
• Strong communication and teamwork abilities
• Ability to work independently and under pressure
• Strong work ethic and commitment to quality
• Ability to learn new things quickly

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