IT System Administrator

Job Scope

• Install, configure, and troubleshoot hardware and software systems, including operating systems, applications, and network components

• Microsoft 365 administration on Intune, Entra ID, Sharepoint, Exchange, and Defender

• Server administration on cloud and on premise, Domain Controller, Active Directory, IIS, DNS, VOIP, LDAP

• Network administration on firewall, switches, VPN, VLAN, WiFi controller

• Resolve Level 1 and 2 computer or application issues to local and remote users

• Escalation of Level 3 Application Issues to third-party vendors

• Maintain proper logging and maintenance of help desk requests via ticketing system

• Conduct regular system backups minimize data loss in the event of a system failure

• Maintain IT related Fixed Assets to support onboarding/ offboarding process

• Maintain and ensure compliance with all IT/ISO related policies and procedures

• IT project coordination and vendor management

Qualifications

• Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field

• 2-4 years of experience as an IT Systems Administrator or similar role

• Familiarity with Windows systems and environments

• Proven experience on Microsoft 365 platform and Cloud Iaas

• Experience with networking concepts and technologies

• Experience with Cisco Meraki and Microsoft Power Platform is a plus

• Knowledge in cybersecurity practice is a plus

• Excellent problem-solving and communication skills, team player and able to work independently with minimal supervision