IT Support (West)

FOCAL SEARCH PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology services company in Singapore is seeking an IT Support Technician to provide hardware and software support. Responsibilities include troubleshooting technical issues, managing IT assets, and assisting users with technical inquiries. Ideal candidates should hold a diploma in computer science or a similar field and have experience in IT support. Strong knowledge of Windows and macOS is required.

Qualifications

• Diploma in computer science, IT, or similar.
• Experience in an IT help desk or providing technical support.
• Familiarity with Windows and/or macOS operating systems.

Responsibilities

• Repair and upgrade hardware.
• Provide Level 1 and 2 Technical Assistance.
• Record all support requests in the ticketing system.
• Diagnose and fix network connectivity issues.

Skills

Technical support

Network troubleshooting

Software installation

Customer service

Education

Diploma in computer science or similar

Tools

Windows

macOS

Google Workspace

Microsoft Office 365

Job description

Responsibilities

• Carry out repairs, upgrades, and hardware installs.
• Keep a precise record of every IT asset.
• Aid in the implementation of new software and hardware.
• Offer Level 1 and Level 2 Technical Assistance:
• Act as the initial point of contact for all phone, email, and in-person inquiries pertaining to IT.
• Identify and fix technical issues with mobile devices, desktops, laptops, and printers.
• Install, set up, and manage software programs and operating systems (macOS, Windows).
• Diagnose and fix problems with network connectivity (LAN, Wi-Fi, VPN).
• Fix problems with access rights, passwords, and user accounts.
• When required, escalate complicated problems to senior IT personnel or outside contractors.
• Give users precise, unambiguous instructions and direction. Provide new hires with introductory training on IT systems and best practices.
• In the help desk ticketing system, record all support requests, fixes, and steps.
• If necessary, take part in the on-call rotation for after-hours assistance.

Requirements

• Diploma in computer science, information technology, or a similar discipline.
• Demonstrated expertise working at an IT help desk or providing technical support.
• Familiarity with the Windows and/or macOS operating systems.
• Knowledge of network principles, such as TCP/IP, DNS, and DHCP; proficiency with Google Workspace or Microsoft Office 365.