IT Support Technician

ML Systems Integrator Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading company in IT systems integration is seeking a dedicated IT support professional to handle both scheduled and ad hoc client support. The role involves troubleshooting hardware and software issues, ensuring client satisfaction through timely resolutions, and maintaining accurate documentation. Ideal candidates will have strong problem-solving skills and experience in IT support services.

Qualifications

• Experience in providing IT support and troubleshooting.
• Ability to document tasks accurately.
• Knowledge of hardware maintenance and upgrades.

Responsibilities

• Provide scheduled and ad hoc IT support to clients.
• Troubleshoot IT infrastructure and applications.
• Document support activities and monitor critical issues.

Skills

Troubleshooting

Client Support

Documentation

Hardware Maintenance

Job description

Support Duties

Provide both scheduled and ad hoc IT support to clients, ensuring timely and effective resolution of issues.

Troubleshoot IT infrastructure and end-user desktop applications via onsite visits, phone calls, email, and remote access.

Replace faulty PC and server hardware, perform upgrades, and carry out routine hardware maintenance.

Escalate unresolved or complex issues to senior-level support in a timely manner.

Document all support activities and updates accurately in the company’s ticketing system.

Monitor and follow up on critical client issues until resolution; proactively alert management of potential escalations or service disruptions.

Provide support for software, antivirus, backup, and system-related issues where applicable.