IT Support Technician

Options Technology Ltd.; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Support Technician to join their dynamic team. This role involves providing first-level support, managing incidents and service requests, and ensuring seamless communication with clients. The ideal candidate will possess strong technical skills, particularly in desktop support and troubleshooting, and will thrive in a fast-paced environment. With a commitment to continuous professional development, this opportunity offers the chance to grow within a leading global financial technology company, where innovation and excellence are at the forefront of their mission. If you are passionate about technology and eager to make an impact, this position is perfect for you.

Benefits

Global travel opportunities

Continuous career development

Fast-paced environment

Professional skills development

Technical training

Qualifications

• 1+ year desktop support experience in a Financial Services Environment.
• Technical proficiency in call logging tools and desktop maintenance.

Responsibilities

• Provide first line support through call-logging software and on-site.
• Monitor and update all incidents and requests, ensuring timely resolution.

Skills

Desktop Support Experience

Call Logging Tools

Cisco Unified Call Manager

Bloomberg/Reuters

ITIL v3 Foundation

TCP/IP Troubleshooting

LAN/WAN Troubleshooting

Building and Maintaining Desktops/Laptops

Education

Degree in Relevant Field

Tools

HP Service Centre

Remedy

Infra

Job description

IT Support Technician

Location: Singapore

Salary: Competitive

Join our team of expert engineers in the Options Support Team!

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?

• Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
• Continuous career development opportunities: We provide professional skills development and technical training.
• The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
• Industry Leaders: We serve 700 clients, including the top 40 global banks, and we are highly acquisitive, giving opportunities to be involved in deal teams.

The Role

We are looking for an IT Support Technician to provide first level support. This involves taking calls and handling incidents or service requests using the incident management system and request fulfilment processes.

We’re looking for someone who has technical proficiency in:

• 1 year desktop support experience, preferably in a Financial Services Environment, or Degree level Qualification or equivalent in relevant field.
• Support Desk call logging tools – HP service centre / Remedy / Infra.
• Senior Management / VIP Support.
• Cisco Unified Call Manager.
• Bloomberg/Reuters.
• MCP / MCITP Windows 7 / MCDST / MCSA.
• ITIL v3 Foundation.
• Data Centre experience.
• On call / Out of hours experience.
• Apple products / Mobile technologies.

Typical Job duties would include:

• Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
• Issue customers with details of call assignment and likely resolution timescales.
• Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
• Monitor and update all incidents and requests, including calls assigned to external suppliers.
• Review incidents and requests with customers and work together to continuously improve service delivery provision.
• Deal directly with requests and complaints alike and escalate where necessary.
• TCP/IP Troubleshooting.
• LAN/WAN troubleshooting Skills.
• Building and Maintaining Desktop/Laptops (HP/Dell).

We’re also looking for candidates with:

• Strong research, writing and communication skills.
• Exceptional organisational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• A passion for innovation and the financial technology sector.
• Strong interpersonal skills.
• Project management skills and proven ability to manage own workload.

How to apply

Please submit a CV and cover letter to the IT Support Technician role on the Options Career Page at https://www.options-it.com/careers/. The CV must be a maximum of two pages. The covering letter must detail the role you are applying to, along with your availability.